Associate Maintenance Programs Consultant - DMX

Southwest Airlines • Dallas, TX

12h • $81,200 - $90,200 • Onsite

About The Position

The Associate MX Programs Consultant supports the Strategy and Initiatives Team as a subject matter expert in MX Programs and Technical Data Management. The role partners with internal and external stakeholders to intake, scope, and assess project impacts, and represents the department in cross-functional and enterprise initiatives. Working alongside Senior Consultants, the consultant drives process improvements, regulatory compliance, and scalable solutions that improve Technical Operations’ efficiency and effectiveness. The position relies on project management, technical expertise, communication, and influencing skills to build partnerships and achieve business outcomes.

This role is based at Southwest Airlines’ Dallas, Texas headquarters and requires working there during business hours. Travel may be required, and extended work hours may be needed to meet project demands. Applicants must be U.S. citizens or currently authorized to work in the United States; work authorization sponsorship is not available.

Requirements

• High school diploma or GED.
• Intermediate-level experience and broad working knowledge managing high-impact, cross-functional projects.
• Intermediate-level experience and broad working knowledge in operations, technical data management, maintenance program strategy, or engineering within an airline, OEM, or MRO.
• Intermediate-level experience and broad working knowledge driving organizational change through performance metrics and process improvements.
• Foundational understanding of aircraft systems, technical documentation, and maintenance program structures.
• Experience using tools such as Alteryx, Tableau, and Microsoft Office 365 products.
• Ability to interpret regulatory, OEM, and engineering documents, including AMMs, IPCs, ADs, SBs, STCs, Engineering Orders, and Design Drawings.
• Ability to manage and prioritize multiple complex projects across cross-functional teams.
• Strong interpersonal and communication skills, including the ability to lead, influence, collaborate, and adapt in cross-functional teams, and to work effectively under pressure and within deadlines.
• Ability to resolve conflicts and foster a collaborative team environment.
• Ability to project confidence and authority while maintaining composure, and to tailor communication and influence tactics to the situation.
• Ability to gather requirements across cross-functional work groups, prepare meeting minutes and action-item lists, and drive assigned actions to completion.
• Self-starter with a high degree of autonomy and accountability in a fast-paced, dynamic environment.
• Must be able to obtain and maintain a SIDA badge and meet local airport requirements.
• Must be a U.S. citizen or have authorization to work in the United States; sponsorship is unavailable.
• Must be at least 18 years of age.
• Must comply with Company appearance and attendance standards.
• Ability to travel as needed and work extended hours to meet project demands.
• Ability to perform work duties at a limited-space workstation, desk, or office area for extended periods.
• Ability to communicate and interact in English to meet job demands.
• Ability to use a computer and office productivity tools with sufficient speed and accuracy.

Responsibilities

• Develop and implement strategic process improvements within MX Programs and Technical Data Management.
• Identify operational inefficiencies and understand the importance of improving current processes.
• Analyze data to prepare for sprint planning and Agile ceremonies, applying Agile principles and practices.
• Represent the Technical Data Management team in cross-departmental initiatives and meetings.
• Apply standard program, project management, and Agile methodologies to complex projects.
• Follow formal governance processes for programs and projects, including RCB, CASS, and SMS.
• Create and deliver clear presentations, including roadmaps and business cases, to support change and alignment, including at the executive level.
• Represent and lead cross-functional projects and initiatives addressing operational challenges.
• Analyze complex data sets to derive insights for long-term strategy and business decisions.
• Coordinate and facilitate meetings with internal and external stakeholders, including senior leadership.
• Guide and oversee departmental and cross-departmental project execution to ensure efficiency, compliance, and delivery by proposed deadlines.
• Monitor projects and communicate risks, issues, and scope, ensuring appropriate priority, visibility, and escalation.
• Build working relationships with team members and provide technical oversight to support consistent standards and performance.
• Use peer influence to build stakeholder consensus and facilitate decisions by communicating risks, timelines, and outcomes.
• Act as a strategic advisor and change agent to Technical Operations leadership.
• Perform other job duties as directed by the Leader.

Benefits

• Free travel on any open seat on Southwest flights for the employee and eligible dependents.
• Retirement Savings Plan with a dollar-for-dollar 401(k) Company match contribution of up to 9.3% of eligible earnings, subject to plan terms and vesting.
• Potential annual profit-sharing contribution to the Southwest Retirement Savings Plan, subject to plan terms and Company discretion.
• Competitive health insurance for the employee and eligible dependents, with coverage options beginning on the first day of employment.
• Additional bonus opportunities may be available for eligible Leadership and individual contributor roles, at the Company's discretion.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED