Associate Systems Engineer - Enterprise Tools (Remote)

CareFirst•Washington, DC
•Remote

About The Position

The Associate Systems Engineer assists with defining, designing, and developing system requirements; coordinating subsystem design and total-system integration; analyzing and resolving program support deficiencies; and conducting independent technical investigations in systems design. The role installs, tunes, upgrades, troubleshoots, and maintains computer systems supporting applications, including operating-system administration, user-account management, disaster-recovery strategy, and network configuration. It also automates application installation and configuration in development and production environments, helps prevent system problems, restores services after incidents, and supports root-cause analysis. The engineer evaluates new systems through in-depth testing and end-user reviews, researches software and related products to support recommendations and purchasing, and identifies integration issues by evaluating components, developing and completing performance tests, analyzing test data, and considering project requirements and user input. The role develops system automation and integration for business processes and maintains engineering knowledge through educational workshops, professional publications, networking, benchmarking, and participation in professional societies. There are no direct reports, though the position may informally lead teams in a matrix environment.

Requirements

  • Bachelor's degree in Information Technology or Computer Science, or an additional four years of relevant work experience in lieu of the degree, in addition to the required work experience.
  • Knowledge of system engineering tools.
  • Knowledge of programming languages and web-based technologies.
  • Proficiency in Microsoft Office applications.
  • Ability to collaborate across teams to solve technical problems.
  • Excellent written and verbal communication skills.
  • Must be eligible to work in the U.S. without sponsorship.

Responsibilities

  • Assist in defining, designing, and developing system requirements.
  • Help coordinate subsystem design and integration of the total system.
  • Analyze and resolve program support deficiencies and conduct independent technical investigations in systems design.
  • Install, tune, upgrade, troubleshoot, and maintain computer systems supporting applications, including operating-system administration, user-account management, disaster-recovery strategy, and network configuration.
  • Automate application installation and configuration in development and production environments.
  • Develop and implement techniques to prevent system problems; troubleshoot incidents to recover services; and support root-cause analysis.
  • Evaluate new systems through in-depth testing, including end-user reviews.
  • Research software and related products to support recommendations and purchasing.
  • Determine systems integration issues by evaluating components, completing performance tests, analyzing test data, studying project requirements, considering user input, and evaluating similar products and systems.
  • Develop system automation and integrate business processes.
  • Maintain and improve engineering knowledge through workshops, publications, professional networks, benchmarking, and participation in professional societies.
  • May informally lead teams in a matrix environment.

Benefits

  • Comprehensive benefits package, subject to eligibility requirements.
  • Various incentive programs/plans, subject to eligibility requirements.
  • 401(k) contribution programs/plans, subject to eligibility requirements.
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