Associate Systems Administrator
MAI Animal Health-Genesis•Elmwood, WI
•Hybrid
About The Position
We are seeking an Associate Systems Administrator to support and evolve our IT environment across both office and manufacturing operations. This role blends hands-on user support with growing responsibility in Microsoft 365 administration, identity management, and modern endpoint services. This position is ideal for someone looking to move beyond traditional help desk work and grow into a systems administration role. You will play a key part in helping us transition toward a more modern, cloud-first IT environment while maintaining reliable day-to-day operations.
Requirements
- Experience in IT support, systems administration, end user computing, or a similar role
- Solid understanding of Windows environments, endpoint hardware, software, and peripherals
- Basic understanding of network infrastructure and core concepts (DNS, DHCP, VPN)
- Experience with Microsoft technologies, including Windows, Microsoft 365, and exposure to Azure and Entra ID
- Familiarity with modern endpoint and identity concepts (e.g., device management, access controls, security practices)
- Strong problem-solving and analytical skills
- Excellent communication and customer service skills
- Ability to work independently and in a team environment
- Associate degree in computer science, related field, or equivalent experience.
Nice To Haves
- Experience in manufacturing environments is a plus
- Certifications or hands-on experience with Microsoft 365, Entra ID (Azure AD), Intune/Endpoint Manager, or modern identity and device management practices are preferred. Equivalent experience is also valued.
Responsibilities
- Support and administer Microsoft 365 services (Exchange Online, Teams, SharePoint, OneDrive)
- Manage user accounts, licensing, and access controls in Entra ID (Azure AD)
- Assist with implementing and maintaining security controls such as MFA and Conditional Access
- Troubleshoot and support collaboration and communication platforms
- Support and help evolve endpoint management practices, including adoption of modern management tools (e.g., Microsoft Intune / Endpoint Manager)
- Assist with device provisioning, configuration, and lifecycle management across existing and emerging platforms
- Support patching, updates, and endpoint compliance efforts as we modernize device management approaches
- Provide support for end-user issues across hardware, software, and cloud services
- Troubleshoot Line of Business and internal applications, coordinating with vendors when needed
- Support remote users across U.S. and international locations
- Assist in maintaining network and core infrastructure (on-prem and cloud-connected systems)
- Participate in system monitoring, issue resolution, and performance improvements
- Contribute to IT documentation, standards, and operational procedures
- Identify opportunities to automate or streamline repetitive IT tasks
- Participate in ongoing IT modernization initiatives, including transitioning from traditional domain-based management to more cloud-based and identity-driven solutions
- Contribute to improving device deployment, security posture, and user experience using modern IT best practices
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
