Associate Systems Administrator

ChenMed

2d•$70,396 - $100,565•Onsite

About The Position

We are seeking an innovative and entrepreneurial minded Associate Systems Administrator to join our rapidly expanding team. This role is responsible for the administration and health of all endpoint devices (both hardware and software) and enterprise information systems. The position provides Tier 3 technical support and assumes additional operational work when available. As a core position within the IT Operations team, the incumbent is accountable for assigned systems and processes critical to the successful operation of enterprise IT.

Requirements

Advanced understanding of either Windows or Linux Operating Systems
Keen Investigative instincts
Technical experience with Microsoft Windows Server
Knowledge of a cloud-based enterprise communications platform such as Office365 or G-Suite
Active Directory user & security group and domain administration skills
Excellent troubleshooting and analytical skills
Hands on experience with cloud services
Knowledge of and ability to service computer hardware, both client and server
Understanding of networking as it pertains to systems integration, computer and storage interaction and setup
Understanding of client/server and web applications
Fundamental understanding of scripting and automation
Possess the ability and willingness to quickly adjust priorities as business needs shift
High level of conceptualization, analytical, logic, and reasoning skills
Advanced skills in Microsoft Office Suite products including Word, Excel, PowerPoint and Outlook, plus a variety of other word-processing, spreadsheet, database, e-mail and presentation software
Ability and willingness to travel locally, regionally and nationwide up to 10% of the time
Spoken and written fluency in English
This job requires use and exercise of independent judgment
AA/AS degree in an Information Technology field OR additional experience above the minimum will be considered in lieu of the required education on a year-for-year basis required
A minimum of 4 years’ experience providing technical support in a corporate environment required
A minimum of 1 year of experience working within a dedicated, multi-tier technical team required

Nice To Haves

At least 1 entry level certification (A+, MCP, etc.) or higher preferred
Experience using a service desk platform (ITSM or trouble ticket system)

Responsibilities

Administers enterprise monitoring tools, such as SolarWinds Orion, including the evaluation, creation and update of monitors and alerts, as well as respond to all alerts and notifications.
Monitors and optimizes OS stability, storage capacity and server activity.
Ensures system security and diagnoses system problems.
Acts as escalation point to diagnose and repair error conditions in the environment.
Diagnoses and resolves simple to complex issues with technical assistance from vendors, common carriers and technical IT management.
Implements, installs, configures, monitors, troubleshoots and evaluates existing and new Microsoft Windows operating systems.
Deploys internally developed applications by both manual and automated means.
Installs, configures and maintains IT systems software and hardware for multiuser systems (servers, NAS devices, SANs, etc.).
Prioritizes incidents and requests to facilitate quick resolutions and minimal disruption of business operations.
Acquires, installs and upgrades computer components and software and plans for/responds to service outages and other problems.
Ensures uptime, performance, resource availability and security of the computers managed within established budgets and operational guidelines.
Documents work performed and communicates with stakeholders via email and the service management platform.
Creates and maintains standard operating procedures and knowledge bases.
Participate in the IT Operations on-call support rotation.
Performs other duties as assigned and modified at manager’s discretion.