Associate System Application Administrator

Amplify

11d • $81,000 - $84,000

About The Position

The Associate Systems Application Administrator is responsible for the day-to-day operations, administration, training, documentation, and adoption of internal applications used across Amplify, with a strong focus on AI initiatives, application rollouts, and change management. The role partners with business stakeholders, development teams, technical resources, and cross-functional departments to ensure systems align with organizational goals and are effectively adopted by end users.

Amplify develops K–12 literacy, biliteracy, math, and science teaching and learning experiences. Its Amplify Classroom platform combines curriculum, assessment, and supplemental learning into an instructional system. The company serves more than 18 million students and teachers across all 50 states and six continents.

Requirements

• Associate’s degree in a relevant Information Technology field or two years of related job experience managing internal applications, such as enterprise applications, productivity platforms, or related systems.
• Basic written and oral communication experience with stakeholders at various levels.
• Basic understanding of system administration and SaaS application support.
• Ability to work effectively with in-person, remote, and offshore team members.
• Basic experience troubleshooting, maintaining, and supporting applications.
• Experience using AI platforms such as Claude, Gemini, ChatGPT, or Anthology.

Nice To Haves

• Three years of experience supporting SaaS platforms.
• Basic experience communicating and facilitating change management practices.
• Familiarity with Agile methodologies and best practices.
• Ability to learn and adapt to new technologies and methodologies in a dynamic environment.
• Basic experience collaborating across several lines of business to achieve long-term organizational goals.
• Experience supporting AI platforms such as Claude, Gemini, ChatGPT, or Anthology.

Responsibilities

• Work with other System Application Administrators and IT professionals to support system application initiatives.
• Administer assigned business applications day to day, including user management, security, configuration, and permissions.
• Troubleshoot support tickets promptly and efficiently while providing a good user experience.
• Develop and maintain working relationships with software providers and third-party vendors.
• Support AI initiatives as a technical lead, including rollout planning, hands-on training, documentation, usage guidelines, best practices, and sustained adoption, with emphasis on data integrity and reliable outputs.
• Assist with and facilitate change management related to application updates, releases, improvements, bug fixes, and patches.
• Maintain and help develop policy, process, and technical procedure documentation to promote security and integrity.
• Contribute effectively in a dynamically evolving environment.
• Train and mentor end users on application usage, enablement, and best practices.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree