Associate Support Intern

JM Family • Saint Louis, MO

1d • Onsite

About The Position

The JM Family College Internship Program provides college students with meaningful work experiences related to their studies. Interns contribute to their teams, learn about JM Family’s companies and culture, and develop skills through learning opportunities and networking events. The program runs from May 24, 2027, through July 30, 2027. The ideal candidate is available to work full-time during the program.

The Associate Support Intern will support the Customer Experience Support (CES) department by identifying opportunities to improve processes, reduce manual work, and increase visibility into workload and performance. The intern will learn CES functions and tasks, evaluate existing processes, and develop recommendations or solutions to help associates and leaders manage high-volume work accurately and efficiently. The role is fully onsite, Monday through Friday.

Requirements

• Be actively enrolled in a bachelor’s, master’s, or other degree-seeking program at an accredited college or university, preferably in a relevant field; candidates in related fields will also be considered.
• Have completed at least one semester of coursework.
• Be able to quickly adapt and contribute effectively in a fast-paced environment.
• Have an interest in learning department functions, processes, and operational workflows.
• Be able to support reporting and process-improvement activities.
• Have strong communication skills and the ability to collaborate with internal and external partners.
• Be available to work full-time during the Summer Internship Program.

Responsibilities

• Learn key functions, processes, and tasks within the Customer Experience Support department.
• Evaluate current processes and identify opportunities to improve efficiency and reduce manual work.
• Develop recommendations or solutions to help associates and leaders manage high-volume work accurately and efficiently.
• Create reporting that provides the department with greater visibility into workload and performance.
• Support CES initiatives focused on process improvement and operational efficiency.

What This Job Offers

• Job Type: Full-time
• Career Level: Intern