Employee Support Intern

Hershey Entertainment & Resorts Careers • Hershey, PA

1d • Onsite

About The Position

The Employee Support Intern gains hands-on experience in employee engagement and staffing by assisting with administrative and operational duties for the Attractions, Food & Beverage, Games, Guest Experience, Retail, Wardrobe, Park Services, and Safety & Security teams at Hersheypark and the Hersheypark Entertainment Complex. The intern supports team members by handling written and verbal inquiries, attendance records, scheduling, and related processes while providing a high level of service.

This is a summer internship running from May 2027 through August 2027. Earlier start dates or an extended internship may be considered. Interns must be available for at least 32 hours per week and have open availability for shifts that may start as early as 6:00 a.m. and as late as 1:00 a.m. on weekends. Company-coordinated housing is available for a weekly fee of $160, inclusive of utilities and limited transportation, deducted from biweekly paychecks. Committing to employee housing also incurs a $180 fee, consisting of a refundable $160 deposit and a nonrefundable $20 insurance waiver fee.

Requirements

• Must be at least 18 years old on the date of application.
• Must be enrolled in an accredited college or university and working toward a bachelor's degree.
• Must be proficient with Microsoft Office and Google Workspace applications, including Excel and Word.
• Must have excellent verbal and written communication skills.
• Must be able to work independently and remain self-motivated.
• Must be friendly, upbeat, able to work well with employees, and able to interact with guests.
• Must be detail-oriented and have organizational skills.
• Must be comfortable speaking to large groups.
• Must be able to safeguard confidential information and work without a conflict of interest.
• Must demonstrate a positive attitude, eagerness to learn, and a professional image consistent with Hershey Entertainment & Resorts guidelines.
• Must be available to work at least 32 hours per week from May through August 2027, with open availability for shifts starting as early as 6:00 a.m. and as late as 1:00 a.m. on weekends.
• Must be able to stand for up to five hours at a time, walk, bend, and lift up to 20 pounds without assistance.
• Must be able to work indoors and outdoors in varying weather conditions, including heat, cold, rain, snow, and other inclement weather.

Nice To Haves

• Business Administration, Communications, Human Resources, or a related major is preferred.

Responsibilities

• Provide positive leadership, motivation, training, supervision, and regular follow-up with team members.
• Handle a high volume of incoming and outgoing phone calls.
• Respond to written and verbal inquiries about events, schedules, policies, and procedures.
• Assist with scheduling for more than 3,500 seasonal team members, including handling requests, creating schedules, and making modifications.
• Counsel team members on attendance records and apply progressive disciplinary procedures.
• Assist with coordinating supplemental staffing programs, including the volunteer program.
• Update timekeeping records for part-time team members.
• Perform other duties as assigned.

Benefits

• Free admission and parking to Hersheypark.
• Discounts on food and shopping.
• Company-coordinated housing is available for a weekly fee of $160, inclusive of utilities and limited transportation.

What This Job Offers

• Job Type: Full-time
• Career Level: Intern