Associate Support Intern

JM&A Group • St. Louis, MO

2d • Onsite

About The Position

The JM Family College Internship Program offers college students meaningful work experiences related to their studies, opportunities to contribute to team success, and learning, networking, and skill-development activities. Interns learn about JM Family’s companies, culture, and core values: Consideration, Cooperation, Communication, Innovation, and Accountability.

The Associate Support Intern supports the Customer Experience Support (CES) department by helping identify process improvements, reduce manual work, and increase visibility into workload and performance. The intern learns CES functions and tasks, evaluates existing processes, and develops recommendations or solutions to help associates and leaders manage high-volume work accurately and efficiently. The program runs from May 24, 2027, through July 30, 2027. The position is full-time and fully onsite, Monday through Friday.

The ideal candidate is actively enrolled in a bachelor’s, master’s, or other degree-seeking program at an accredited college or university, preferably in a relevant field, and has completed at least one semester of coursework. Candidates in related fields will also be considered.

Requirements

• Be actively enrolled in a bachelor’s, master’s, or other degree-seeking program at an accredited college or university.
• Have completed at least one semester of coursework.
• Be available to work full-time during the Summer Internship Program, May 24, 2027, through July 30, 2027.
• Ability to adapt quickly and contribute effectively in a fast-paced environment.
• Interest in learning department functions, processes, and operational workflows.
• Ability to support reporting and process-improvement activities.
• Strong communication skills and ability to collaborate with internal and external partners.

Nice To Haves

• A focus of study in a relevant field; candidates in related fields will also be considered.

Responsibilities

• Learn key functions, processes, and tasks within the Customer Experience Support (CES) department.
• Evaluate current processes and identify opportunities to improve efficiency and reduce manual work.
• Develop recommendations or solutions that help associates and leaders manage high-volume work accurately and efficiently.
• Create departmental reporting to provide greater visibility into workload and performance.
• Support CES initiatives focused on process improvement and operational efficiency.

What This Job Offers

• Job Type: Full-time
• Career Level: Intern
• Education Level: No Education Listed