Associate, Supply Chain Warehouse
About The Position
The Associate, Supply Chain Warehouse manages the delivery and deployment of contracted services to customers, ensuring service level agreements (SLAs) and key performance indicators (KPIs) are achieved or exceeded. The role supports business operations through collaboration with customers, vendors, and internal teams, while overseeing daily facility activities related to inventory management, order fulfillment, staffing, compliance, safety, security, and customer satisfaction. This is a hands-on operational position that provides guidance to less experienced employees, supports financial planning, and identifies opportunities to improve operational efficiency, effectiveness, and service capabilities. The role may support field stocking locations, agent locations across multiple geographic regions, and provider network operations. The position supports a 24-hour warehouse operation and requires reliably working an assigned shift, which may include weekends and holidays based on operational needs.
Requirements
- High school diploma or GED.
- Knowledge of distribution, warehouse, logistics, inventory management, and order fulfillment processes.
- Ability to interpret and apply operational procedures, service requirements, and compliance standards.
- Strong customer service and relationship management skills.
- Ability to analyze operational performance and identify process improvement opportunities.
- Effective organizational and time-management skills, with attention to detail.
- Ability to prioritize multiple tasks and meet deadlines in a fast-paced environment.
- Proficiency with Microsoft Office Suite and operational software systems.
- Strong problem-solving and decision-making abilities.
- Ability to work independently with limited supervision and collaboratively within a team.
- Ability to safely operate powered industrial equipment when certified and authorized.
- Ability to read and interpret English-language documents, including proposals, agreements, bid solicitations, scopes of work, rules, and operating and procedure manuals.
- Ability to communicate effectively with customers, vendors, management, and employees verbally and in writing.
- Ability to prepare reports, correspondence, and operational documentation.
- Ability to apply probability, statistical inference, fractions, percentages, ratios, and proportions to practical situations, and perform basic financial forecasting, budgeting, allocations, and inventory calculations.
- Ability to solve practical problems where only limited standardization exists, evaluate operational issues, determine corrective actions, and implement solutions.
- Ability to stand, walk, reach, bend, stoop, lift, talk, and hear as part of regular job duties; may need to lift or move materials weighing up to 50 pounds.
- Ability to perform warehouse-related activities and operate powered industrial equipment for extended periods.
- Ability to reliably work an assigned shift in a 24-hour operation; schedules may include weekends, holidays, overtime, and occasional adjustments based on operational needs.
Nice To Haves
- Associate's degree in Business, Supply Chain, Logistics, Operations Management, or a related field.
- Three or more years of experience in distribution, warehouse, logistics, supply chain, or operations environments.
- Experience supporting customer-facing operations and performance metrics.
- Experience with inventory management systems and operational reporting.
- Forklift or powered industrial equipment certification, or the ability to obtain certification upon hire.
Responsibilities
- Manage the delivery and deployment of contracted services to meet or exceed established SLAs and KPIs.
- Coordinate with customers, vendors, and internal support groups to ensure efficient and effective service delivery.
- Oversee daily facility operations, including inbound receiving, kitting, order processing, inventory control, and supplier procurement activities.
- Maintain compliance with government regulations, company policies, and operational procedures.
- Monitor inventory accuracy and ensure effective inventory management practices are consistently followed.
- Assist with staffing activities, employee engagement initiatives, workforce development, and operational training.
- Support facility safety, security, and inspection programs to maintain a safe and compliant work environment.
- Perform financial activities, including forecasting, allocations, operational adjustments, and annual business planning.
- Develop and maintain strong customer relationships through responsive service and regular communication.
- Identify and recommend operational improvements that enhance efficiency, effectiveness, quality, and customer satisfaction.
- Support Field Stocking Locations (FSLs), agent locations, and provider network operations across multiple geographies, as required.
- Operate powered industrial equipment in accordance with established safety procedures and training requirements.
- Perform manual and hands-on operational tasks while adhering to established processes and safety standards.
- Provide guidance and support to less experienced employees and assist with onboarding and training.
- Maintain accurate operational records, reports, and documentation as required.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
