Associate Specialist, Patient Access

Ensemble Health Partners • Philadelphia, PA

2d

About The Position

The Patient Access Associate Specialist supports a seamless, positive patient experience by managing patient registration and access processes within the healthcare revenue cycle. The role helps ensure data integrity and regulatory compliance and influences registration accuracy, point-of-service collections, and first-pass claim rates. As a first point of contact for patients onsite at healthcare facilities, the specialist supports clinical and financial operations through accurate data entry, auditing, and communication.

Responsibilities include assigning Medical Record Numbers (MRNs), completing medical necessity and compliance checks, collecting and verifying patient demographic and insurance information, and handling point-of-service collections and payment plans. The role also processes physician orders, explains consent forms, obtains patient signatures, distributes patient education documents, uses auditing and reporting systems to verify account accuracy and compliance, and communicates patients' financial responsibilities. The specialist provides empathetic, professional customer service, maintains confidentiality and follows HIPAA guidelines, supports other employees, departments, and facilities, and performs additional duties such as answering phones and administrative tasks.

Requirements

• Strong attention to detail.
• Compassion and adherence to policies.
• Ability to maintain confidentiality and follow HIPAA guidelines.

Responsibilities

• Serve as a first point of contact for patients onsite in healthcare facilities.
• Collect and verify patient demographic and insurance information.
• Accurately assign Medical Record Numbers (MRNs) and complete medical necessity and compliance checks.
• Handle point-of-service collections and payment plans.
• Process physician orders, explain consent forms, obtain required patient signatures, and distribute patient education documents.
• Use auditing and reporting systems to ensure account accuracy and compliance, and conduct audits as needed.
• Communicate patient financial responsibilities clearly and professionally.
• Deliver exceptional customer service with empathy and professionalism.
• Maintain confidentiality and adhere to HIPAA guidelines.
• Support other employees, departments, and facilities as needed.
• Perform additional duties as assigned, including answering phones and completing administrative tasks.

Benefits

• Comprehensive benefits package supporting physical, emotional, and financial health, including healthcare, time off, retirement, and well-being programs.
• Professional development and a professional certification relevant to the associate's field.
• Tuition reimbursement.
• Quarterly and annual incentive programs for employees who exceed expectations.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed