Associate Specialist, Patient Access

Ensemble Health Partners • Great Falls, MT

21d • Onsite

About The Position

The Associate Specialist, Patient Access performs admitting duties for patients receiving hospital services while meeting organizational goals, policies, processes, and regulatory compliance requirements. The role is onsite at Benefis - East Campus in Great Falls, Montana, and pays $17.00–$18.15 per hour based on experience. It is described as an entry-level career opportunity. The Patient Access Representative supports patient registration and access, accurate account processing, and excellent customer service.

Requirements

• High school diploma or GED.
• CRCR certification required within 9 months of hire; the company pays for it.
• Must be able to work onsite at Benefis - East Campus in Great Falls, Montana.
• Must be inquisitive and open to innovation, including AI, to explore better processes and improve patient and client experiences.

Nice To Haves

• At least 1 year of customer service experience.

Responsibilities

• Perform admitting duties for patients receiving hospital services, following organizational policies, processes, and regulatory requirements.
• Assign accurate medical record numbers (MRNs), complete medical necessity and compliance checks, provide patient instructions, collect insurance information, receive and process physician orders, and use an overlay tool.
• Provide excellent customer service, including when operating the telephone switchboard to relay incoming, outgoing, and inter-office calls.
• Meet assigned point-of-service goals.
• Use quality auditing and reporting systems to help ensure accounts are corrected; audit accounts and provide statistical data to Patient Access leadership.
• Ensure required account forms are completed accurately and on time to meet audit standards.
• Pre-register patient accounts, including contacting patients to obtain demographic, insurance, and other information and discussing financial liabilities, point-of-service collections, past-due balances, and payment plan options.
• Explain general consent-for-treatment forms, obtain necessary signatures, and record the witness's name.
• Explain and distribute patient education documents and required forms, including Medicare and Tricare notices, observation forms, MOON forms, and consent forms.
• Review insurance eligibility responses, select the applicable insurance plan code, and enter benefit data to support point-of-service collections and billing processes.
• Screen medical necessity using ABN software, inform Medicare patients about possible nonpayment for tests, and distribute ABNs when appropriate.
• Distribute and document other designated forms and pamphlets.

Benefits

• Comprehensive benefits package, including healthcare, time off, retirement, and well-being programs.
• Company-paid CRCR certification.
• Tuition reimbursement.
• Professional development and career advancement opportunities.
• Quarterly and annual incentive programs.
• Shift differential for select shifts.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED