Associate Specialist, Patient Access

Ensemble Health Partners • Philadelphia, PA

18h • Onsite

About The Position

The Patient Access Associate Specialist supports patient registration and access processes within the healthcare revenue cycle. The role helps provide a seamless patient experience while maintaining data integrity and regulatory compliance, and contributes to revenue cycle outcomes such as registration accuracy, point-of-service collections, and first-pass claim rates. The position serves as an onsite first point of contact for patients in healthcare facilities and supports clinical and financial operations through accurate data entry, auditing, and communication.

The specialist assigns Medical Record Numbers (MRNs), completes medical necessity and compliance checks, collects and verifies patient demographic and insurance information, and supports point-of-service collections and payment plans. The role also processes physician orders, explains consent forms, obtains required signatures, distributes patient education documents, and uses auditing and reporting systems to check account accuracy and compliance. Additional duties may include answering phones, assisting other facilities, and completing administrative tasks. Strong attention to detail, compassion, professionalism, and adherence to policies are important to success.

Responsibilities

• Accurately assign Medical Record Numbers (MRNs) and complete medical necessity and compliance checks.
• Collect and verify patient demographic and insurance information, including point-of-service collections and payment plans.
• Process physician orders, explain consent forms, retrieve required patient signatures, and distribute patient education documents.
• Use auditing and reporting systems to ensure account accuracy and compliance, and conduct audits as needed.
• Communicate patient financial responsibilities clearly and professionally.
• Provide exceptional customer service with empathy and professionalism in all interactions.
• Maintain confidentiality and adhere to HIPAA guidelines.
• Support other employees, departments, and facilities as needed.
• Perform additional duties as assigned, including answering phones and completing administrative tasks.

Benefits

• Comprehensive benefits package, including healthcare, time off, retirement, and well-being programs.
• Professional development and a professional certification relevant to the associate’s field.
• Tuition reimbursement.
• Quarterly and annual incentive programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed