Associate Specialist, Customer Onboarding

Cencora•USA > ID > Remote, ID

About The Position

This role is in support of Cencora’s veterinary and livestock production solutions marketed through our MWI Animal Health business. MWI Animal Health is a leading brand of Cencora, serving animal health markets globally. Shift Details: 8am-5pm This job profile description is a standardized, non-contractual reference description and global reference tool provided for organizational consistency and talent architecture purposes across Cencora. It does not alter actual job duties, responsibilities, reporting lines, working conditions, grading, compensation, or other essential terms and conditions of employment. Actual duties and responsibilities may vary based on business needs, local requirements, and operational practices. Where a team member's role is governed by an employment agreement, local terms and conditions, prior job description or collective bargaining agreement, those documents shall prevail in case of any inconsistency. Mandatory local laws shall also prevail.

Requirements

1-2 years of experience in customer onboarding, customer operations, order management, implementation coordination, or a related field required.

Nice To Haves

Bachelor's degree in business, operations, information systems, or a related field, or equivalent experience preferred.

Responsibilities

Coordinates kickoff scheduling, environment readiness, and required access using approved playbooks and service catalogs.
Collects and verifies customer data, contracts, and technical prerequisites against onboarding checklists and policy thresholds.
Enters account, entitlement, and configuration details in designated systems per work instructions and role-based permissions.
Confirms completion of required documentation, approvals, and controls; escalates exceptions with clear notes and evidence.
Corresponds with customers using approved scripts to explain next steps, capture confirmations, and schedule milestones.
Records onboarding progress, tickets, and artifacts to maintain traceable, audit‑ready work products and handoffs.
Reports risks, blockers, and customer feedback promptly and proposes minor improvements to templates or steps for review.