Customer Onboarding Specialist
About The Position
As Circadia's Customer Onboarding Specialist, you'll be part of the GTM team, supporting customer onboarding and helping guide new skilled nursing facilities and care organizations from contract signature to go-live on our contactless remote monitoring platform. You'll work closely with internal teams, including Sales and Customer Success, and with external stakeholders such as facility leadership and IT contacts to prepare for each customer's activation and go-live. This role manages multiple implementations at once and helps refine our onboarding workflows as the business scales. While the role currently focuses on onboarding, responsibilities may shift to support other areas of the business as needs evolve. This is a full-time, in-office role at our El Segundo, CA headquarters.
Requirements
- 2+ years in operations, customer onboarding, implementation, or project coordination, preferably in healthcare or healthcare technology
- Extremely organized, with exceptional attention to detail
- Proven ability to manage multiple projects at once, each with its own timeline and stakeholders
- Experience coordinating across multiple teams and stakeholders to deliver on shared timelines
- Strong written and verbal communication, with the ability to explain technical concepts simply
- Working knowledge of technical concepts such as WiFi networks, VLANs, IP addressing, and EHR integrations
- Ability to quickly learn new systems, tools, and processes
- Experience with CRM and project management tools (e.g., HubSpot, monday.com)
- Comfortable operating in a fast-changing startup environment with evolving tools and process
Nice To Haves
- Project management experience
- Experience with PointClickCare or other EHR systems
- Experience in or with skilled nursing facilities (SNFs), post-acute, or long-term care settings
- Experience onboarding customers for SaaS, hardware, or connected-device products
Responsibilities
- Manage multiple customer onboardings at once, from contract through go-live
- Coordinate across internal teams and customers to keep each implementation on track
- Support Sales and Customer Success in addressing customer questions, including technical inquiries, during onboarding
- Keep customer records accurate and ensure clean handoffs to Customer Success
- Adapt to evolving processes and help improve how we onboard customers
Benefits
- Meaningful employee stock options
- 100% company-paid medical, dental, and vision coverage
- 401(k)
- Competitive time off with pay policies including vacation, sick days, and company holidays
- Impact: your work will influence care decisions for tens of thousands of seniors every day.
- Culture: hard-working, mission-driven, and collaborative — with weekly and monthly social events like yoga, beach bonfires, and Wednesday/Friday team lunches.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
