Customer Onboarding Specialist

Inspiration Mobility Group•Washington, DC

2d•$75,000 - $85,000•Hybrid

About The Position

As a Customer Onboarding Specialist, you own the implementation experience for new customers joining Inspiration. You are responsible for transforming signed agreements into successful operational launches by coordinating teams, managing onboarding timelines, facilitating customer readiness, and ensuring every stakeholder is prepared for go-live. You serve as the project leader throughout onboarding, creating a seamless transition from Sales to Customer Success while ensuring customers receive a structured, professional, and highly organized experience. Your success is measured by our customers' confidence, implementation quality, adoption readiness, and ability to achieve value quickly after launch.

Requirements

3+ years of experience in customer onboarding, implementation, project management, customer success, operations, or a related role.
Highly organized, detail-oriented, and thrive managing multiple projects and deadlines.
Comfortable leading customer-facing meetings and communicating with stakeholders at all levels.
Proactively identify risks and take ownership of driving projects to successful completion.
Excel at building relationships and collaborating across teams.
Strong written and verbal communication skills and can synthesize complex information into clear action plans and updates.
Adaptable, resourceful, and energized by helping build processes in a fast-growing environment.

Nice To Haves

Experience with project management and AI tools such as Rocketlane, Jira, Salesforce, and Claude are a plus.

Responsibilities

Lead onboarding projects for new customers from contract execution through go-live
Develop and manage project plans, implementation timelines, milestones, and customer deliverables
Coordinate cross-functional teams to ensure onboarding activities are completed accurately and on schedule
Proactively identify implementation risks, dependencies, blockers and drive timely resolution
Gather and validate customer requirements, operational workflows, fleet data, and required documentation
Coordinate system configuration, data collection, integrations, reporting requirements, and service enrollments
Plan and deliver onboarding training sessions for fleet managers, administrators, drivers, and other stakeholders
Maintain onboarding guides, templates, training materials, customer documentation, and best practices
Surface opportunities for onboarding process efficiency, effectiveness, and scalability