Associate Social & Community Manager (MadeGood)

Riverside Natural Foods Ltd. • Chicago, IL

55d • $75,000 - $90,000

About The Position

Riverside Natural Foods Ltd., a Canadian-based, family-owned, and globally operating business, is seeking an Associate Social & Community Manager to bring MadeGood's social presence to life. This role focuses on community engagement, day-to-day social execution, and consumer communication, serving as the frontline connection between MadeGood and its community. Approximately 70% of the role will be dedicated to community management and social media support, with the remaining 30% supporting broader brand communications initiatives such as influencer programs, PR, partnerships, and special projects. The position reports to the Senior Marketing Manager, Brand Communications, and works closely with the Social & Influencer Marketing Manager.

Requirements

• 2–4 years of experience in social media, community management or brand communications.
• Experience using social publishing, community management, listening, or analytics tools such as Sprout Social, Meta Business Suite, or similar platforms.
• Comfort working in PowerPoint, Excel, and Canva; familiarity with basic photo or video editing tools is an asset.
• Strong written communication skills and a natural instinct for brand voice, tone, and consumer engagement.
• Deep familiarity with social platforms, online communities, creators, cultural trends, and internet behavior.
• A genuine enthusiasm for spending time in social feeds and understanding how people communicate online.
• Highly organized and detail-oriented, with the ability to manage multiple tasks, deadlines, and workstreams at once.
• Sound judgment and confidence identifying when consumer questions or issues should be escalated.
• A collaborative mindset and the ability to work effectively with Social, Brand, Customer Experience, Creative, PR, and agency partners.
• A proactive, curious, and solutions-oriented approach, with an eagerness to learn and grow within social and brand marketing.
• A roll-up-your-sleeves attitude, strong follow-through, and comfort working in a fast-moving, self-starter environment.
• Passion for building brands that create meaningful connections with consumers online and in real life.

Nice To Haves

• Familiarity with basic photo or video editing tools is an asset.

Responsibilities

• Own daily community engagement across MadeGood’s social platforms, including comments, direct messages, mentions, and tagged content.
• Serve as the frontline voice of MadeGood, engaging with consumers in a friendly, thoughtful, timely, and on-brand way.
• Build meaningful relationships with community members by identifying opportunities to engage beyond standard responses.
• Monitor consumer conversations, questions, feedback, and sentiment, escalating sensitive or complex issues when appropriate.
• Partner closely with Customer Experience to ensure consistent responses, seamless handoffs, and timely issue resolution.
• Help maintain and evolve community management guidelines, response templates, brand voice standards, and escalation processes.
• Proactively engage in relevant cultural and community conversations where MadeGood can participate authentically.
• Identify highly engaged fans, advocates, creators, and potential community partners.
• Support the scheduling and publishing of organic social content under the direction of the Social & Influencer Marketing Manager.
• Conduct quality assurance checks to ensure posts are accurate, properly formatted, tagged correctly, and published on time.
• Help maintain the social content calendar, tracking assets, approvals, publishing dates, and campaign milestones.
• Support the execution of platform-native social content, including light editing, formatting, filming, and content capture as needed.
• Assist with sourcing community content, user-generated content, and social-first creative opportunities.
• Coordinate with internal and external partners to collect the assets and information required for social publishing.
• Stay current on platform features, best practices, emerging formats, and changes across Instagram, TikTok, Reddit and other relevant channels.
• Identify opportunities to amplify user-generated content, customer stories, product love, and community-led moments.
• Monitor social conversations, brand sentiment, share of voice, cultural trends, competitor activity, and platform behavior to help keep MadeGood relevant and responsive.
• Capture and share recurring community questions, feedback, insights, and content opportunities with the broader marketing team.
• Support monthly social reporting by tracking topline community management and organic social KPIs, maintaining reporting trackers, and surfacing notable trends and learnings to the Social & Influencer Marketing Manager.
• Support social listening and sentiment reporting around campaigns, product launches, and key brand moments.
• Coordinate Surprise & Delight initiatives, giveaways, product seeding and gifting, community appreciation programs, including recipient communication, product coordination, shipping, tracking, and follow-up.
• Help manage inbound creator, partnership, and community requests, routing opportunities to the appropriate team members.
• Support the execution of broader brand communications programs, including influencer campaigns, PR initiatives, partnerships, experiential activations, product launches, and events.
• Help coordinate campaign timelines, assets, approvals, product shipments and cross-functional deliverables.
• Conduct research on consumers, competitors, cultural trends, creators, media opportunities, and potential brand partners.
• Assist with developing presentations, briefs, campaign recaps, performance reports, and other internal materials.
• Support project tracking by documenting action items, maintaining timelines, organizing working sessions, and following up on deliverables.
• Jump into priority projects across Brand Communications as business needs evolve.

Benefits

• RRSP matching or 401k matching for an empowered financial journey
• Eligibility to participate in Riverside's Profit Sharing Plan
• Join Employee-Led Resource Groups (ERGs) championing mental health, sustainability, diversity, women, and LGBTQ+ rights
• Develop your career further through our Riverside University program and with our Tuition Reimbursement Program
• An open concept work environment that embodies our Values

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed