Associate, Salesforce Product Owner - Toronto, ON

Scotiabank•Toronto, ON

77d•Onsite

About The Position

The GBM Client Insights & Analytics team is looking for a driven and ambitious individual looking to make an impactful difference on the Salesforce Platform leveraged by our Global Banking & Markets business. As the Salesforce program is developed and grows, this individual will be given the opportunity to build something that creates significant change to how business is done today. The Product Owner will assume ownership for the development and strategic roadmap of workstreams in the Salesforce CRM, with particular focus on Client Lifecycle Management. They will ensure that the deliverables are aligned to the business strategy and deliver on the expected business case benefits.

Requirements

Business, Engineering, Computer Science degree with related experience in product management and/or product ownership
Familiarity with Capital Markets and Wholesale Banking business and operations
Experience in capital markets and corporate client onboarding strongly preferred
Proven 3+ years of experience as a Product Owner or consulting role within the Salesforce ecosystem, preferably in the financial services industry
Strong analytical skills with a background in analytics or a related field
Excellent communication and stakeholder management skills
Previous work experience/success in product development/management, business analysis or in a related field
Excellent project delivery skills, with proven accomplishments leading cross-functional projects
Excellent organizational and analytical skills with strong attention to detail
Curious and experimental mindset to drive innovation amidst uncertainty
Experience with Agile methodologies, preferably scrum
Technical knowledge with understanding of systems, design and architecture
Commitment to continuous learning and staying current with Salesforce developments and best practices

Responsibilities

Develop and maintain a detailed prioritized product backlog in concert with other Product Owners; prioritize and sequence the Backlog according to business value/ROI
Establish relationships with key partners to ensure their requirements are translated into the right technology solutions
Facilitate problem solving as required, working closely with design, development and delivery teams on implementation challenges
Design and deliver comprehensive training programs for end users, ensuring they are equipped with the necessary knowledge and skills to effectively utilize the Salesforce platform
Lead change management stream to ensure smooth delivery of functional improvements, roadmap items and broader rollout of workflows to front and middle office teams
Engage with analytics teams to establish, measure and analyze key performance indicators (KPIs) for new features
Engage with Business Lead and effectively communicate product release contents and expected product capabilities/customer journey
Communicates status externally to the other POs and project stakeholders
Lead cross-functional teams, without direct authority, including IT and Operations and ensure effective deployment of resources by: Ensuring that expectations, accountabilities, objectives and goals are effectively communicated, Build team competence with partner support and endorsement, Timely communicating to multiple stakeholders on progress and issues, Resolving issues between team members/stakeholders to meet objectives / overcoming obstacles/guiding to alternatives, if required, Reporting to senior management the progress and escalating issues with recommendations and solutions to consider
Champions a high-performance environment and contributes to an inclusive work environment