Senior Salesforce Data360 Product Owner (Hybrid)

American Family Insurance•Boston, MA

8d•$99,000 - $167,000•Hybrid

About The Position

The Senior Salesforce Data360 Product Owner will own the vision, strategy, and roadmap for Salesforce Data360, our enterprise’s core customer unification platform. You will ensure the delivery of high-quality, governed, and actionable data that empowers teams to drive customer-focused innovation, identify growth opportunities, and make data-driven decisions. You will act as the bridge between business and technical teams. By integrating with Salesforce Marketing Cloud, Relate, GCP, and other marketing tools, you will help enable more effective segmentation, campaign measurement, and customer journey management. You will report to the Senior Manager, Customer Experience. In this flex office/home role, you will be expected to work a minimum of 10 days per month from either Madison, WI 53783 or Boston, MA 02110. Internal candidates are encouraged to apply and should review the internal mobility guidelines in the hybrid policy reference guide for more information on potential relocation. Depending on the candidate pool, this position may be filled at a lower level to maintain alignment with experience and qualifications. We will not consider candidates who require current or future sponsorship for this position.

Requirements

Demonstrated experience providing customer-driven solutions, support or service.
Demonstrated understanding of the technology industry and data science space, including current and emerging digital solutions and trends.
Demonstrated experience leading multiple customer-facing digital/technology products.
Extensive knowledge of agile methodologies, managing data and tech projects, industry standards and best practices.
Extensive knowledge and understanding of the market, users, and landscape of digital products and applications.
Demonstrated verbal and written communication skills with ability to transfer knowledge and work cross-functionally.
Demonstrated strong problem solving and analytical aptitude with the ability to analyze information, interpret results, formulate conclusions and provide strong consulting.
Demonstrated experience fostering a collaborative and cross-functional team environment.
Travel requirements up to 10%.

Nice To Haves

Salesforce Data360 experience and certifications
Marketing & Customer Segmentation experience
Data mapping and storytelling experience
Product Owner experience and certification
Agile experience

Responsibilities

Develop and implement the digital/technology product framework, including methodologies, tools, and templates, to deliver and measure business readiness and success.
Lead the maintenance, reviews, and updates to the framework and toolkit based on lessons learned and evolving project needs.
Oversee customer and user empathy collaboration; identifies pain points and evaluates opportunities to solve them, determining what gets built to support product; leads with broader decision making within product suite.
Conduct deep collaboration across business technology and user experience, including with leadership, project teams and other relevant internal and external stakeholders, to create change-transformation deliverables, including but not limited to business case for change, leadership strategy, change impact assessment, stakeholder assessment and engagement plan, change agent network, change readiness assessments, change strategy and implementation plan, communications and training strategy and plan.