Product Owner, Salesforce Administrator

ConnectiveRx•Pittsburgh, PA

1d•$83,000 - $105,600

About The Position

The Product Owner, Salesforce Administrator supports our Product organization in enhancing and maintaining our Salesforce platform – specifically Service Cloud, Experience Cloud, Data Cloud, Einstein, Next Best Action, and Service Cloud Voice. This role will be instrumental in delivering innovative solutions that power our Patient Support Hub services. You will work cross-functionally with product managers, developers, business analysts, and operations teams to optimize the CRM ecosystem that enables efficient and compassionate patient services.

Requirements

Bachelor’s degree in Computer Science, Information Systems, Business Administration, or a related field (equivalent work experience will be considered in lieu of formal education)
Salesforce Certified Administrator (required)
3-5 years of Salesforce administrator experience, preferably within Service Cloud and/or Experience Cloud environments
Experience supporting healthcare, life sciences, or patient support services
Demonstrated success working with cross-functional teams in a product-driven organization
Hands-on involvement in integrating Service Cloud Voice, Next Best Action, or Data Cloud
Strong skills in creating flows, validation rules, reports, dashboards, and automation tools
Effective verbal and written communication skills across technical and non-technical stakeholders
Proven ability to diagnose issues and implement scalable solutions within an agile environment
Competence in handling large data sets, performing imports/exports, and managing integrations
Experience working in sprints, managing JIRA tickets, and participating in release cycles
Deep understanding of Salesforce architecture, object relationships, Lightning Experience, and security model
Functional knowledge of case management, telephony integration, and Experience Cloud site structures
Familiarity with HIPAA compliance and data privacy principles within CRM systems
Understanding of data modeling and data flows between external systems and Salesforce
Functional knowledge of patient support services, including but not limited to benefit verification, prior authorization, and appeal, and free goods
Understands and anticipates end-user needs, with a passion for supporting patient engagement
Works effectively with product managers, architects, developers, and support teams
Thrives in a fast-paced environment with shifting priorities and new technologies
Continuously seeks ways to improve processes and leverage Salesforce advancements
Takes ownership of issues and follows through on commitments with attention to detail

Nice To Haves

Salesforce Certified Advanced Administrator
Salesforce Certified Business Analyst (preferred)
Salesforce Service Cloud Consultant
Salesforce Experience Cloud Consultant
Salesforce Data Cloud Consultant
Salesforce AI Associate or Einstein Certifications
Salesforce Platform App Builder (a plus)

Responsibilities

Configure and support Salesforce Service Cloud and Service Cloud Voice, including omnichannel routing, case management, and telephony integration.
Manage users, roles, profiles, permission sets, and other core administrative functions.
Perform routine maintenance and upgrades across Salesforce environments.
Participate in Agile/Scrum sprints.
Translate product requirements into configuration, testing, and release management plans.
Administer and optimize patient-facing Experience Cloud sites to ensure seamless engagement and compliance.
Collaborate with stakeholders to implement Einstein Analytics and Next Best Action frameworks, including configuration of insights and rule-based recommendations.
Support integration and data flow between Salesforce Data Cloud and other internal systems.
Monitor data integrity, deduplication, and security.
Develop and deliver training sessions for users.
Maintain process documentation and system knowledge base.
Ensure solutions meet regulatory standards such as HIPAA and follow organizational security policies.