Salesforce Administrator

Samsung Electronics•Plano, TX

1d•Onsite

About The Position

Headquartered in Plano, TX, Samsung Electronics America (SEA) is a leader in mobile technologies, consumer electronics, home appliances, enterprise solutions and networks systems. Across each of these areas, our work drives innovation, economic growth and workforce opportunity in the United States. For nearly five decades, Samsung has been at the forefront of technological advancements, investing over $100 billion and creating more than 20,000 jobs nationwide. Our mission? To integrate cutting-edge products, services, and AI technology to deliver smarter, sustainable, and more connected experiences that empower people to live better. As a wholly owned subsidiary of Samsung Electronics Co., Ltd., SEA offers opportunities to work alongside global visionary thinkers and innovators who are passionate about making a difference. Explore the exciting opportunities at Samsung Electronics America and discover how you can make an impact. To learn more, visit Samsung.com. For the latest news, visit news.samsung.com/us.

Requirements

Salesforce Certified Administrator (ADM 201) — Essential/Required
Experience working within a governed Salesforce org with established security and data standards
Exposure to data migration projects and working with large datasets
Experience collaborating with developers or technical partners on automation builds
Bachelor's degree (B.A. or B.S.)
2+ years of hands-on Salesforce administration experience (preferably in a Sales Cloud environment)

Nice To Haves

Salesforce Certified Advanced Administrator — Strongly Preferred
Salesforce Certified Platform App Builder — Preferred
Salesforce AI Associate or Agentforce Specialist — Beneficial given the Agentforce duties
Prior experience with user training or change management is a plus

Responsibilities

Own the day-to-day administration of the Salesforce platform, including creating and customizing objects, fields, and page layouts based on business requirements, as well as resolving submitted support cases in a timely manner
Develop, document, and enforce CRM policies, standards, and best practices, conducting regular audits to ensure compliance with governance standards and data privacy regulations
Manage field-level security, sharing rules, and access controls to protect sensitive business and customer data
Partner with an external Salesforce developer to design and build automated workflows and Flows, and other process automations to reduce manual effort and improve productivity
Manage the full user lifecycle, including creating and deactivating user accounts when employees join or leave the company, and assigning and adjusting profiles, roles, and permission sets based on job functions
Conduct periodic user access reviews and provide Salesforce training to guide users on platform best practices and functionality
Implement and manage data quality standards, including setting up validation rules to prevent incomplete or incorrect data, performing regular duplicate reports, and merging duplicate accounts based on user requests
Execute data import and migration processes using tools such as Data Loader or Data Import Wizard
Build and maintain Salesforce reports and dashboards to support sales representatives with actionable insights and performance tracking
Administer and configure Salesforce Agentforce in collaboration with the Process Innovations team, defining agent actions and topics to control what the AI agent can do within the system, while driving adoption and encouraging users to utilize Agentforce across the organization