Salesforce Capability Owner

Huntington National Bank•Columbus, OH

2d•Hybrid

About The Position

The Salesforce Capability Owner is responsible for the overall vision of a set of multiple strategic initiatives. These initiatives are broken down into defined EPICs and features, and the role may manage a team of Digital Product Managers/Digital Analysts. This position collaborates with business segment product leaders and UX leads to define Minimum Viable Products (MVPs). The owner engages Legal, Risk, and Compliance to obtain approval on all features and participates in architecture and UX wire reviews to ensure features are properly defined and approved for execution.

Requirements

Bachelor's Degree
7+ years of Online/Mobile Digital Experience or Digital project delivery experience.
Experience leading Agile Delivery teams.
Experience with Financial Services, Banking, Products, etc.
Strong analytical skills and familiarity with the Software Delivery Lifecycle
Must have excellent written and verbal (face-to-face and phone) communication skills including professional grammar and demeanor
Ability to develop working relationships with individuals at all levels of an organization
Strong organizational skills and attention to detail

Nice To Haves

Experience in leading teams (5-10 member), user testing and data analysis to improve customer experiences
Digital product management or delivery experience in e-commerce, digital messaging, identity and access management, digital money movement, or customer self-service
Understanding and experience with Fintech solutions including payments, deposit originations, lending originations, servicing
Experience with vendor management
Experience with desktop and mobile web, mobile apps, and alerts
User-centered design and usability expertise
Self-starter who develops plans and is committed to hitting delivery dates

Responsibilities

Identify business challenges and opportunities for improvement using data analytics, customer/colleague feedback, and pain points.
Understand complex processes and systems in-depth for the transactions/experiences for which you are responsible.
Conduct industry benchmarking and experience comparison with other banks and fintech capabilities.
Define Objectives and Key Results (OKRs) for a given initiative.
Build a roadmap for the initiative to deliver on business outcomes.
Define EPICs, features, and MVPs to deliver on defined OKRs.
Have an end-to-end understanding of the initiative and how it fits into the Digital ecosystem.
Lead in feature definition and acceptance criteria.
Partner with colleagues across Huntington to develop a hypothesis about the root cause and collaborate on the enhancement roadmap.
Lead discussions in partnership with Solution Architects and UX leads, understand trade-offs and how they impact customer experience.
Work with Legal, Risk, and Compliance for approval on features.
Drive cross-functional teams across business, design, and technology towards a common goal.
Work with agile teams to iterate and build, focusing on prioritizing business value from different pieces of work.
Improve speed to market for features that will drive the most value to the company.
Work with external vendors when appropriate.
Partner with implementation teams to roll out initiatives flawlessly for customers and colleagues.
Measure performance against expectations; revisit analysis and strategy to modify approach when a variance is recognized.
May manage a team of Digital Product Managers and/or Analysts.
Perform other duties as assigned.