Associate Sales Support Specialist

Lighthouse Document Technologies Inc• Remote, Remote, US, Remote

3d•Remote

About The Position

The Associate Sales Support Specialist supports outside sales professionals to maximize revenue with existing clients and target prospects through both pre-close and post-sales activities. This role allows outside sales professionals to maximize selling time and revenue generation.

Requirements

BA or BS degree required
Strong written communication skills
Strong verbal communications skills to clearly and succinctly address client needs
Strong organizational skills
Strong attention to detail including the ability to thoroughly quality check work product
Ability to build trusted and lasting relationships with both external and internal customers and peers
Familiarity with Microsoft Office tools (Outlook, PowerPoint, Word, Excel)
Demonstrate a consistently high activity level and be extremely self-motivated
Ability to work independently as well as with a team
Demonstrate a commitment to exceptional customer service

Nice To Haves

Familiarity with CRM tools like Salesforce.com is a plus but certainly not required
Experience supporting a sales team is a plus but certainly not required
Experience working with providers of electronic discovery (ESI), attorney document review, or other litigation support services to Fortune 1000 corporations and AM 200 law firms a plus but certainly not required

Responsibilities

Assist the broader Sales Excellence team and outside sales professionals
Create and maintain accurate data within Salesforce.com including accounts, opportunities, and contacts
Perform conflicts checks
Assist sales with submitting quotes within internal system
Coordinate assignments for project managers
Liaise with the forensics team and submit tickets within internal system
Prepare litigation profiles for sales
Assist with billing inquiries/issues
Prepare and submit simple cost estimates for clients
Manage contracting process including document creation from templates, submitting contracting requests, coordinating with internal and external stakeholders, and contract negotiation support
Create and ensure proper setup of new projects within internal systems
Coordinate with sales, project management, collections, operations, and billing teams to ensure seamless delivery of services
Proactively identify opportunities to take on tasks that free the outside sales professionals to interact more with clients and prospects
Perform other related duties as assigned