Associate Retail Travel Agent

AAA Club Alliance•Wilmington, DE

3d•Onsite

About The Position

At AAA Club Alliance, we are seeking enthusiastic, sales-driven individuals to help clients create unforgettable travel experiences. This role is suitable for both seasoned travel professionals and those new to the industry who excel in sales and customer service, have a passion for learning, and embrace new technology. For over 100 years, AAA has been a leading travel expert, continuously evolving to meet modern travelers' needs. Join a dynamic sales team dedicated to providing world-class service and making clients' travel dreams a reality. As an Associate Retail Travel Agent, you will craft unforgettable domestic and international travel experiences, including cruises, land tours, flights, and hotels. You will leverage your personal travel experiences to inspire and guide clients, build long-term relationships, and utilize AAA’s established travel strategy to achieve sales goals. Responsibilities also include processing bookings, payments, and travel documentation in compliance with industry policies, educating clients on AAA benefits, resolving concerns under management guidance, and attending promotional events, training, and familiarization trips.

Requirements

High school diploma or equivalent
At least 1 year of retail experience required
Excellent communication and customer service skills
Strong organizational ability
Proficiency with travel booking systems and web-based applications
Working knowledge of geography
Certified Travel Associate (CTA) designation required within two years of hire (company covers cost and provides paid time)
Satisfactory pre-employment and post-employment screening results including criminal, drug, and state and/or vendor specific screenings
Ability to obtain necessary Membership license (or others) as required to perform the essential functions of the position

Nice To Haves

Associate’s degree or travel school graduate preferred
Minimum of 1 year of experience as a retail/leisure travel agent (or other comparable travel experience) preferred

Responsibilities

Craft unforgettable domestic and international travel experiences-cruises, land tours, flights, hotels, and more.
Use your personal travel experiences to inspire and guide clients.
Build long-term relationships, turning first-time clients into loyal travelers.
Leverage AAA’s established travel strategy to maximize success and achieve your sales goals.
Process bookings, payments, and travel documentation while ensuring compliance with ARC, DOT, and AAA policies.
Educate clients on AAA benefits, including exclusive travel perks and the AAA-branded credit card.
Resolve client concerns under management guidance.
Attend promotional events, training, and familiarization trips to stay ahead in the industry.

Benefits

Expert-led training and coaching
Path for career growth to Retail Travel Agent and Senior Retail Travel Agent
Company-sponsored IATAN cards for travel discounts
Personal travel opportunities at exclusive rates
Paid Educational Trips
No Sundays (consistent schedule with Saturday and Sundays off)
Convenient Hours: Monday–Friday, 9 AM–5 PM (37.5-hour work week)
Competitive Pay & Comprehensive Benefits
Monthly Incentives with an average payout of $550 - $1,100 per month, after approximately 6 months of employment
3+ weeks Paid Time Off accrued in your first year
Medical, Dental, and Vision plan options
Up to 2 weeks Paid parental leave
401k plan with company match up to 7%
Paid company holidays
Company provided volunteer opportunities + 1 volunteer day per year
Free AAA Membership
Continual learning reimbursement up to $5,250 per year