Associate Renewals Manager

Aras Corporation • Andover, MA

1d

About The Position

Aras is a leading provider of digital thread solutions for product lifecycle management (PLM) and engineering AI. As one of the fastest growing PLM companies, our AI-native, low-code platform enables the rapid delivery of flexible solutions that connect teams across disciplines and functions to critical product data and agentic AI throughout the product lifecycle and extended value chain. The world's largest manufacturers leverage Aras Innovator to manage complex product lifecycles, accelerate innovation, improve operational efficiency, and bring products to market faster. We collaborate with companies in some of the world's most innovative industries, including automotive, industrial equipment, aerospace and defense, high tech, and life sciences.

Requirements

• A Bachelor’s degree in business, engineering or other fields
• Experienced with Microsoft Excel for financial reporting and analysis.
• Well versed in Microsoft Office suite.
• Proven track record of success in managing a high-volume portfolio of accounts
• Business acumen and ability to analyze data to address customer situations.
• Strong communication and follow up skills
• Self-motivated, goal and detail oriented, persistent and dependable
• Ability to establish relationships and work in a team environment
• Proven experience with customer contracts, understanding terms & conditions and identifying potential issues

Nice To Haves

• Experience or an understanding of Customer Success industry practices & principles
• Passionate about helping customers be successful
• Enjoy finding smarter ways to execute business processes
• Experience with enterprise software, PLM or other engineering software

Responsibilities

• Execute renewal planning activities collaborating with Account Executives and Project Managers to ensure renewal objectives are aligned and ready for execution.
• Track renewal risks and key account updates in CRM, escalating concerns as needed.
• Assist in coordinating cross-functional activities to support successful renewals.
• Develop a working knowledge of customer contracts, subscription agreements, pricing terms, and renewal requirements.
• Prepare and deliver renewal quotes and proposals for assigned accounts.
• Process contract amendments, true-ups, and other renewal-related transactions.
• Support pricing and contract discussions in collaboration with senior team members when necessary.
• Ensure renewals are completed accurately and on time.
• Maintain accurate opportunity, forecast, and renewal records in CRM and related systems.
• Partner with Sales, Finance, Legal, and Professional Services teams to resolve renewal-related issues.
• Serve as a point of contact for customer renewal inquiries.
• Connect customers with available resources, including training, webinars, events, licensing support, and escalation channels.
• Build positive working relationships with customers and help ensure they receive value from products and services.
• Manage a portfolio of renewal opportunities and support retention goals.
• Identify potential renewal risks and growth opportunities and communicate them to the appropriate stakeholders.
• Monitor renewal progress and help drive activities that support customer retention and recurring revenue.

Benefits

• Flexible paid time off to recharge when you need it, plus company-paid holidays and a dedicated Global Wellness Day.
• A 401(k) plan with company match to help you invest in your future.
• Robust health coverage, including generous medical, dental, and vision insurance with high premium contributions and deductible reimbursement.
• Company-paid life insurance, as well as short- and long-term disability coverage for added peace of mind.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level