Renewals Manager

Cisco•Chicago, IL

1d•$145,200 - $230,100•Remote

About The Position

The Customer Experience Renewal Manager (RM) role is a highly visible, strategic position to empower key customers to continue to transform their business and meet their objectives through Cisco solutions. Accountable for owning and implementing a portfolio of renewal contracts of Cisco products and services across an assigned customer account. RMs work with customers, partners and across Cisco teams to develop an end-to-end, deep view of customer requirements and objectives and define a strategy to drive renewals to timely closure, as well as minimize renewals risk and financial attrition. You'll build an understanding of Customer and Partners procurement processes, gain knowledge of Cisco's technology and what differentiates our products from competitors, supervise quote creation progress to mitigate contract closure risks, conduct process management and financial assessments to support renewals process, and implement win-back strategies for inactive customers.

Requirements

BA/BS (or equivalent) and 8 + years of proven experience in Implementing renewal contracts for software and services
Previous sales experience
Experience in end-to-end renewals cycle including up-sells and close timely contracts for assigned accounts, building quotes, review contract terms, negotiation pricing.
Expanded knowledge of the customer environment, industry, market impact and Cisco footprint.
Ability to implement policies for forecasting, data quality and accuracy
Experience with CRM tools i.e. SFDC

Nice To Haves

Strong negotiation and interpersonal skills
Consistent track record of meeting or exceeding sales targets and quotas
Ability to analyze data and financial reports to propose, identify and upsell renewals
Familiarity with recurring revenue renewal cycles
Strong analytical skills to assess customer needs and propose effective solutions
Outstanding interpersonal skills with the ability to lead multiple accounts and deadlines
Diligent with strong follow-up practices
Ability to work in a fast paced, dynamic environment

Responsibilities

Owning and implementing a portfolio of renewal contracts of Cisco products and services across an assigned customer account.
Working with customers, partners and across Cisco teams to develop an end-to-end, deep view of customer requirements and objectives.
Defining a strategy to drive renewals to timely closure.
Minimizing renewals risk and financial attrition.
Building an understanding of Customer and Partners procurement processes.
Gaining knowledge of Cisco's technology and what differentiates our products from competitors.
Supervising quote creation progress to mitigate contract closure risks.
Conducting process management and financial assessments to support renewals process.
Implementing win-back strategies for inactive customers.

Benefits

medical, dental and vision insurance
a 401(k) plan with a Cisco matching contribution
paid parental leave
short and long-term disability coverage
basic life insurance
grants of Cisco restricted stock units
10 paid holidays per full calendar year
1 floating holiday for non-exempt employees
1 paid day off for employee’s birthday
paid year-end holiday shutdown
4 paid days off for personal wellness
16 days of paid vacation time per full calendar year (non-exempt)
flexible vacation time off program (exempt)
80 hours of sick time off provided on hire date and each January 1st thereafter
up to 80 hours of unused sick time carried forward
Additional paid time away may be requested to deal with critical or emergency issues for family members
Optional 10 paid days per full calendar year to volunteer