Associate Relationship Banker - Columbia Heights - Washington DC
About The Position
At Chase, Associate Relationship Bankers create welcoming and memorable experiences for clients and employees while building lasting relationships through attentive service, inclusion, and trust. In a Chase Branch, the Associate Relationship Banker represents the brand and culture by combining friendly service with banking solutions and financial technology. The role welcomes and assists branch clients, uses financial knowledge to understand their needs, recommends relevant products and services, and contributes to branch success. The position is subject to Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators. An employment offer is contingent on JPMorgan Chase reviewing relevant criminal conviction history, credit report, NMLS information, and other information bearing on financial responsibility, character, and fitness. A felony conviction within the last seven years disqualifies applicants. The employee must register or update their registration with the National Mortgage Licensing System and Registry under the SAFE Act after starting, and remain compliant with registration, renewal, and update requirements.
Requirements
- High school degree, GED, or foreign equivalent.
- Excellent communication skills in person and over the phone, with the ability to tailor product and service features and benefits to clients with differing needs.
- Ability to resolve client issues quickly and effectively with attention to detail.
- Ability to work branch hours, including weekends and some evenings.
- Ability to meet risk and compliance obligations and complete required training.
- Must satisfy applicable Dodd Frank/Truth in Lending Act Loan Originator qualification requirements; a felony conviction within the last seven years disqualifies applicants.
- Must comply with SAFE Act NMLS registration requirements, including registration immediately after the start date and timely renewals and updates.
Nice To Haves
- At least one year of sales experience in retail, financial services, or a related industry, with success establishing new clients, deepening relationships, and delivering results.
- College degree or military equivalent.
- Experience adhering to banking policies, procedures, and regulatory requirements.
Responsibilities
- Deliver attentive, friendly service and create a welcoming environment for clients.
- Communicate clearly, politely, and consultatively; ask questions and listen to understand and anticipate client needs.
- Assist walk-in and scheduled clients in person and over the phone, build relationships, understand financial needs, and tailor product and service recommendations.
- Educate clients about and connect them to banking technology, including the Chase Mobile App, Chase.com, and ATMs.
- Learn products, services, and procedures quickly and accurately to consult with clients about banking solutions.
- Collaborate with and connect clients to team experts for specialized financial needs.
- Adhere to policies, procedures, and regulatory banking requirements.
- Operate within established risk parameters and meet internal and external risk and compliance obligations, including completing required training.
- Register or update NMLS registration after starting employment and complete required annual renewals and updates.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
