Associate Relationship Banker - Bluhawk Branch - Overland Park, KS

JPMorganChase • Overland Park, KS

3d • Onsite

About The Position

As an Associate Relationship Banker in a Chase branch, you represent the Chase brand and culture by providing welcoming, attentive service and using banking solutions and financial technology to create positive client experiences. You assist clients who visit the branch or have scheduled appointments, understand their financial needs, recommend relevant products and services, and connect them with specialists when needed. You also help clients use digital banking tools and follow applicable policies, procedures, and regulatory requirements. This position requires working branch hours, including weekends and some evenings, and is subject to Dodd-Frank/Truth in Lending Act and SAFE Act loan-originator qualification and NMLS registration requirements.

Requirements

• Ability to create memorable client experiences and elevate the client experience.
• Excellent in-person and telephone communication skills, including the ability to tailor product and service features and benefits to clients with differing needs.
• Ability to resolve client issues quickly and effectively with attention to detail.
• Ability to operate within established risk parameters and meet internal and external risk and compliance obligations.
• High school degree, GED, or foreign equivalent.
• Ability to work branch hours, including weekends and some evenings.
• Compliance with applicable Dodd-Frank/Truth in Lending Act loan-originator qualification requirements and SAFE Act requirements, including NMLS registration or updating an existing registration.

Nice To Haves

• At least one year of sales experience in retail, financial services, or a related industry, with demonstrated success establishing new clients, deepening relationships, and delivering results.
• College degree or military equivalent.
• Experience adhering to banking policies, procedures, and regulatory requirements.

Responsibilities

• Provide attentive, friendly service and create a welcoming environment for clients.
• Communicate clearly and consultatively, asking questions and listening to understand and anticipate client needs.
• Assist walk-in and scheduled clients in person and over the phone, building relationships and tailoring product and service recommendations to their financial needs.
• Educate clients about and connect them to technology solutions, including the Chase Mobile App, Chase.com, and ATMs.
• Learn products, services, and procedures quickly and accurately to consult with clients about banking solutions.
• Collaborate with and connect clients to team experts for specialized financial needs.
• Follow policies, procedures, and regulatory banking requirements.
• Meet risk and compliance obligations, including completing required training.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED