Associate Registrar (Administrator I), Office of the Registrar

California State University, San Bernardino•San Bernardino, CA

8d•$4,135 - $12,228•Onsite

About The Position

Reporting directly to the University Registrar, the Associate Registrar is responsible for overseeing daily operations, directing and providing guidance in the planning, coordination, and assignment of tasks to the Records & Registration and Degree Audit teams.

Requirements

Extensive knowledge of applicable laws, regulations, policies, and best practices related to complex administrative programs and specialized functional areas.
Advanced expertise in public and business administration, operational management, fiscal oversight, and organizational planning.
Strong analytical skills with experience in systems analysis, research methodologies, survey techniques, statistical analysis, and policy evaluation to support data-driven decision-making.
Ability to assess complex issues from a broad organizational perspective and develop strategic, innovative, and effective solutions.
Demonstrated ability to build collaborative relationships with internal and external stakeholders while managing sensitive and confidential matters with professionalism and discretion.
Excellent written, verbal, and presentation skills with the ability to facilitate discussions, provide consultation, and build consensus among diverse constituent groups.
Possession of a valid Driver's License is required.
The person holding this position is considered a `mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.
CSUSB hires only individuals lawfully authorized to work in the United States.

Nice To Haves

Working knowledge of administrative theories, principles, practices, and techniques, with the ability to apply them to develop sound conclusions and recommendations.
Thorough knowledge of applicable policies, procedures, regulations, and operational and fiscal analysis techniques.
Demonstrated ability to take initiative, prioritize work, and effectively plan, organize, coordinate, and manage multiple competing priorities.
Strong research, analytical, and policy evaluation skills, including the ability to collect, interpret, and analyze data to support informed decision-making and program improvements.
Expertise in investigating and resolving complex operational issues with broad organizational impact.
Excellent written, verbal, and presentation skills, with the ability to communicate complex information clearly to diverse audiences.
Ability to train, mentor, and provide work direction to staff while supporting professional development and continuous improvement.
Demonstrated expertise leading high-impact operational processes across the full student lifecycle.
Advanced functional expertise in PeopleSoft Campus Solutions, gained through more than ten years of progressively responsible experience supporting student records and enrollment operations.

Responsibilities

Manage the daily operations of the Records and Registration and Degree Audit units, ensuring efficient workflows and timely completion of assignments.
Supervise professional and support staff by assigning work, setting priorities, conducting performance evaluations, approving timesheets, and addressing day-to-day personnel matters.
Exercise supervisory authority to hire, promote, reward, recommend disciplinary actions, and support personnel actions in accordance with CSU policies and HEERA provisions.
Align staffing resources with operational needs to support organizational planning and achieve service delivery goals.
Oversee enhancements to the PeopleSoft Student Records and Enrollment modules by testing system updates, documenting processes, and ensuring successful implementation.
Develop and maintain unit procedures and documentation to ensure operational consistency, compliance, and business continuity.
Troubleshoot functional and system issues while collaborating with campus partners and end users to support seamless integration of academic systems.
Manage batch term setup activities in PeopleSoft to support enrollment functions, including term activation, registration holds, waitlisting, and discontinuation processes.
Ensure data integrity and alignment across Admissions, Financial Aid, Student Financials, and Curriculum Management.
Process and document student conduct outcomes and academic exceptions in collaboration with Student Conduct and Academic Affairs.
Oversee the maintenance of academic records for specialized student populations, including ITEP students and those with special enrollments or credential transitions.
Investigate and resolve duplicate student ID records while maintaining the accuracy of deceased student records.
Perform other duties and special projects as assigned in support of the Office of the Registrar's operational and strategic priorities.
Provide operational coverage and cross-functional support to ensure continuity of services and successful completion of departmental initiatives.
Assist with special assignments and process improvement efforts to enhance operational efficiency and service delivery.
Support departmental goals by contributing to Registrar initiatives and responding to evolving business needs as assigned by leadership.