Associate Registrar

Herzing Brand•Milwaukee, WI

2d•Remote

About The Position

The Associate Registrar provides leadership and oversight for teams supporting new student enrollment and continuing student registrar services. This role ensures the effective execution of processes in alignment with institutional policies, regulatory requirements, and accreditation standards. The Associate Registrar partners closely with the Senior Registrar and serves as a key resource across the institution. This position reports directly to the Senior Registrar. Schedule will be Monday through Friday, 40 hours per week with additional hours required for support during peak periods.

Requirements

Bachelor’s degree required.
Minimum three years’ higher education work experience in registrar operations and student records management is required.
One year of experience in higher education leadership required.
Applicants must be authorized to work for any employer in the U.S. We do not sponsor or take over sponsorship of an employment Visa at this time.

Nice To Haves

Master’s degree preferred.
three years preferred (higher education leadership experience).

Responsibilities

Lead and supervise the Enrollment Team Assistant Registrar and the Registrar Services Team Assistant Registrar.
Partner with the Senior Registrar to evaluate, develop, and maintain departmental policies, procedures, and operational standards.
Ensure consistent and accurate communication of academic policies and procedures to the Registrar’s Office staff.
Monitor and audit teams’ outputs to ensure accuracy, quality, and compliance with Herzing, regulatory, and accreditation requirements.
Ensure the University’s service level agreements are maintained for the Enrollment and Registrar Services teams.
Provide leadership, coaching, and development to staff, promoting accountability, engagement and successful delivery of key results.
Manage team performance, which includes delivering consistent quality feedback, providing reinforcement and recognition when appropriate, and taking corrective action when necessary.
Oversee the training, development and coordination of division staff and department activities to ensure team has the skills and ability to perform their jobs effectively.
Lead teams in driving the execution of the University’s and the Department’s strategic priorities.
Manage department to appropriate staffing levels; ensuring all new hires receive appropriate training.
Foster a culture of growth by identifying talent and supporting ongoing professional development for the team.
Act as a liaison to internal departments, providing guidance on student scheduling and academic policy matters.
Assist in performing all new student and continuing student Registrar tasks as needed.
Provide excellent customer service to students, staff, faculty and third parties.
Ensure staff is adhering to FERPA and other related regulatory requirements.
Participate in appropriate professional organizations and stay informed with best practices established by the American Association of Collegiate Registrars and Admissions Officers (AACRAO).
Participate in administrative meetings and committees as assigned.
Act on behalf of Senior Registrar in his or her absence.
All other duties as assigned.