Associate (Regional) Manager, Field Service (Great Lakes)

Stryker • Lansing, MI

3d • Remote

About The Position

The Associate (Regional) Manager, Field Service leads a regional team of Field Service Technicians who support and maintain Neptune, Dockers, and SCOPIS technologies. The role focuses on maximizing equipment uptime, developing the team, and delivering a seamless, high-quality customer experience. It partners with Sales, ProCare, service partners, and other stakeholders while using data and operational insights to improve performance and support business growth.

The position balances strategic and operational priorities. Approximately 80% of the time is focused on office-based work and projects, while 15–20% supports field activities. Candidates must be located in Michigan, the Chicagoland area, Indiana, or Ohio. Travel is 30%.

Requirements

• Bachelor’s degree.
• 6+ years of relevant professional experience.
• Experience working with SAP, Salesforce, ServiceMax, or comparable ERP, CRM, or field service management systems.
• Experience using data, metrics, and reporting to evaluate performance and support business decisions.
• Strong communication and cross-functional partnership skills.
• Candidates must be located in Michigan, the Chicagoland area, Indiana, or Ohio.
• Willingness to travel 30%.

Nice To Haves

• 2+ years of people leadership experience.
• Vendor or third-party service provider management experience.

Responsibilities

• Lead and develop a regional team of Field Service Technicians, focusing on coaching, performance, and professional growth.
• Manage key service and performance metrics across the internal team and authorized service providers.
• Use data and analytics to identify trends, generate business insights, and support informed decision-making.
• Evaluate and improve processes to increase efficiency and simplify the customer and employee experience.
• Partner with Sales, ProCare, and other stakeholders to ensure a seamless customer experience.
• Support vendor and authorized service provider relationships across the region.
• Balance strategic and operational priorities, with approximately 80% of time focused on office-based work and projects and 15–20% supporting field activities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager