Associate (Regional) Manager, Field Service (Great Lakes)

Stryker • Lansing, MI

23h • $89,300 - $193,400 • Remote

About The Position

The Associate (Regional) Manager, Field Service will lead a regional team of Field Service Technicians who support and maintain Neptune, Dockers, and SCOPIS technologies. The role focuses on maximizing equipment uptime, developing the team, and providing customers with a seamless, high-quality experience. The manager partners with Sales, ProCare, service partners, and other stakeholders, using data and operational insights to improve performance and support business growth.

Approximately 80% of the role is office-based work and projects, with 15–20% supporting field activities. Candidates must be located in Michigan, the Chicagoland area, Indiana, or Ohio. Travel is 30%.

Requirements

• Bachelor’s degree.
• At least 6 years of relevant professional experience.
• Experience working with SAP, Salesforce, ServiceMax, or comparable ERP, CRM, or field service management systems.
• Experience using data, metrics, and reporting to evaluate performance and support business decisions.
• Strong communication and cross-functional partnership skills.
• Must be located in Michigan, the Chicagoland area, Indiana, or Ohio.

Nice To Haves

• At least 2 years of people leadership experience.
• Vendor or third-party service provider management experience.

Responsibilities

• Lead and develop a regional team of Field Service Technicians, focusing on coaching, performance, and professional growth.
• Manage key service and performance metrics across the internal team and authorized service providers.
• Use data and analytics to identify trends, generate business insights, and support informed decision-making.
• Evaluate and improve processes to increase efficiency and simplify the customer and employee experience.
• Partner with Sales, ProCare, and other stakeholders to ensure a seamless customer experience.
• Support vendor and authorized service provider relationships across the region.
• Balance strategic and operational priorities, with approximately 80% of time focused on office-based work and projects and 15–20% supporting field activities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager