Associate, Real Estate and Office Services

Gemini•Tempe, AZ

6d•Onsite

About The Position

Gemini is a global crypto and Web3 platform offering a wide range of crypto products and services. The Real Estate & Office Services team is responsible for building and maintaining world-class office environments that reflect Gemini's culture, values, and operational needs. This team ensures that each physical location supports productivity, collaboration, employee experience, safety, and business operations. The Associate, Real Estate and Office Services will support the day-to-day operations of Gemini's Arizona Operations Center and broader Real Estate & Office Services initiatives. This individual will serve as the primary on-site Office Services representative and partner closely with various internal teams and external vendors. The role requires a high degree of professionalism, maturity, discretion, and security awareness due to the nature of Gemini's 24/7 operations. The ideal candidate is a dependable, service-oriented operator who takes ownership, works independently, respects established processes, and is security-conscious. This role is required to be in person five days per week at the Tempe, AZ (soon to be Scottsdale) office.

Requirements

2+ years of experience in office services, workplace operations, facilities coordination, office management, hospitality, or a related role.
High level of professionalism, maturity, discretion, and sound judgment.
Strong security mindset and demonstrated ability to follow established policies, procedures, and protocols consistently and precisely.
Ability to work independently while understanding decision-making authority, functional ownership, and when escalation or approval is required.
Strong organizational skills, attention to detail, and ability to manage multiple priorities through completion.
Excellent written and verbal communication skills, including the ability to draft clear, professional employee and vendor communications and represent Gemini appropriately with employees, leadership, vendors, and building partners.
Experience coordinating vendors and working cross-functionally with teams such as IT, Security, People, and Facilities.
Strong working knowledge of Google Workspace and Slack is required.
Comfortable with hands-on workplace responsibilities, including moving supplies, light office setup, and supporting office moves.

Nice To Haves

Experience with workplace, access control, expense, or project-management systems is a plus.
Experience supporting a call center, operations center, or other 24/7 workplace environment is a plus.

Responsibilities

Serve as the primary on-site Office Services point of contact and oversee day-to-day workplace operations.
Maintain a professional, secure, organized, and employee-ready office environment, including shared spaces, pantry, supplies, mail, shipping/receiving, and workplace services.
Support the workplace needs of a 24/7 Operations Center, including seating, parking, access, shared spaces, and general office readiness.
Support the workplace portion of employee onboarding by helping ensure desks, building access, parking, and general office readiness are coordinated with the appropriate teams.
Support employee on-sites, leadership visits, and office events, including rooms, catering, transportation, vendors, and related logistics.
Maintain familiarity with building procedures, emergency contacts, office service schedules, and key vendor contacts to ensure continuity of local operations.
Serve as the day-to-day liaison with property management, building security, engineering, parking, and other building teams.
Coordinate building access, parking, maintenance, repairs, COIs, deliveries, vendor access, and other facilities requirements.
Manage scheduling and day-to-day relationships with workplace vendors, including cleaning, pantry/beverage, furniture, moving, maintenance, shredding, and other office services.
Proactively identify workplace issues, track them through resolution, and escalate as appropriate.
Maintain seating charts and coordinate desk assignments, shared seating, workstation changes, and capacity needs.
Manage office furniture, supplies, and workplace inventory, including tracking, storage, and readiness.
Coordinate with the appropriate internal teams when technology, security, or other specialized support is needed for the workplace.
Anticipate workplace needs associated with headcount changes, onboarding, team on-sites, and operational schedules.
Partner with RESO leadership, Corporate Security, IT, and other stakeholders on office moves, openings, buildouts, decommissions, and workplace projects.
Coordinate on-site execution, including vendors, packing, furniture, deliveries, access, employee communications, and move logistics.
Track project tasks, timelines, open items, and office readiness and communicate risks or roadblocks to the appropriate stakeholders.
Participate in project meetings, site walkthroughs, vendor meetings, and move-in/move-out activities as needed.
Partner closely with Corporate Security to administer employee badges/access, vendor and visitor access, and other physical security requirements.
Maintain a security-minded approach to all workplace activities and ensure established access and security procedures are followed consistently.
Follow security and operational protocols precisely; do not make exceptions or create workarounds without appropriate approval.
Recognize when an issue requires escalation and engage RESO leadership, Corporate Security, People, IT, or other functional owners as appropriate.
Support emergency preparedness, building incidents, and employee safety procedures in coordination with the appropriate teams.
Manage office-related purchasing, receipts, invoices, expenses, and supporting documentation.
Maintain accurate vendor, project, inventory, access, parking, and operational records.
Provide regular updates to RESO leadership and proactively surface upcoming needs, risks, cost-saving opportunities, or operational improvements.
Partner effectively with Corporate Security, IT, People, Finance, managers, property management, and other stakeholders.
Draft and distribute clear, professional workplace communications regarding office operations, building updates, access, parking, events, and other employee-facing matters, as directed by RESO leadership.
Support additional RESO projects and priorities as business needs evolve.
Support the workplace portion of employee onboarding, including coordinating desk assignments, building access, parking, and general office readiness with the appropriate internal teams.
Coordinate directly with new hires to provide office-specific information and ensure they understand access, parking, and arrival procedures.
Provide day-of onboarding support, including welcoming new hires, helping them navigate the office, directing them to their assigned workspaces, and addressing general workplace questions.
Partner with People, IT, Corporate Security, and hiring managers to help ensure a smooth and welcoming in-office onboarding experience.