Associate Program Manager

Poly-Wood LLC•Syracuse, IN

6d•Onsite

About The Position

At POLYWOOD®, we're redefining outdoor living through innovative products, sustainable manufacturing, and strong retail partnerships. As the industry pioneer in outdoor furniture made from recycled plastics, we've built our success by investing in exceptional people who are passionate about collaboration, continuous improvement, and delivering outstanding customer experiences. We're looking for an Associate Program Manager who enjoys solving complex problems, building cross-functional relationships, and helping bring customer programs to life. This role offers an opportunity to develop strategic account management skills while working alongside experienced Program Managers and Business Development leaders, with a clear path for career growth.

Requirements

A bachelor's degree in Business, Project Management, Supply Chain, Marketing, or a related field, or equivalent experience
2-5 years of experience in project management, program management, account management, operations, or a related business role
Strong organizational and project management skills
Excellent written and verbal communication skills
The ability to manage multiple priorities in a fast-paced environment
Proficiency with Google Workspace or Microsoft Office, especially Excel or Sheets
Experience working with cross-functional business teams

Nice To Haves

Experience supporting retail customers or national accounts preferred
Familiarity with project management tools and CRM systems preferred
Experience in manufacturing, consumer products, or retail industries preferred

Responsibilities

Serve as the operational hub for assigned customer initiatives.
Coordinate across departments to launch programs successfully, exceed customer expectations, and achieve business objectives.
Become an expert on assigned accounts while balancing strategic thinking with detail-focused, day-to-day execution.
Support strategic customer programs from initial planning through implementation and ongoing management.
Coordinate cross-functional activities so projects remain on schedule and meet customer expectations.
Monitor timelines, deliverables, and milestones while proactively identifying and resolving risks.
Help execute product launches, assortment updates, merchandising initiatives, promotions, and other key program activities.
Partner across Business Development, Marketing, Product, Supply Chain, Operations, Customer Experience, Finance, and Manufacturing to share information and remove roadblocks.
Develop deep expertise in assigned customer strategies, processes, systems, and contractual requirements.
Support strong customer relationships through timely communication, reliable follow-through, meetings, business reviews, trade shows, and onsite visits.
Identify, document, and implement process improvements that increase efficiency and enhance the customer experience.
Support assortment management, promotional planning, forecasting, and performance reviews while identifying opportunities to improve sales and execution.