Associate Professional Services Consultant

Nexthink•San Antonio, TN

2d•Hybrid

About The Position

Launch a Professional Services consulting career with Nexthink by working directly with enterprise customers to solve business problems and build consulting skills. The role includes structured mentorship, collaboration with experienced colleagues, hands-on training, and pathways for advancement. The consultant partners with customer teams to understand business challenges, define solutions, guide product adoption, and help customers realize measurable value. The role also configures and deploys Nexthink solutions, develops dashboards and automations, analyzes endpoint data, troubleshoots issues, and documents configurations and designs for customer knowledge transfer. The successful candidate is customer-focused, technically curious, communicates effectively with technical and non-technical stakeholders, and is eager to learn and grow.

Requirements

1–2 years of IT, technical support, or business-focused technology experience, such as consulting, support, IT operations, or systems administration.
Hands-on familiarity with Digital Employee Experience (DEX) concepts as a user, including understanding how endpoint and application performance affects employees.
Baseline End-User Computing (EUC) knowledge, such as Windows, endpoint management, or basic system support.
Ability to communicate technical information clearly to business and IT stakeholders.
Customer-first mindset and genuine interest in solving customer problems through direct interaction.
Service orientation, including ownership, follow-through, and focus on customer outcomes.
Technical curiosity and comfort troubleshooting, learning quickly, and exploring technical details.
Growth mindset, including willingness to learn, accept feedback, and develop through challenges.

Nice To Haves

Customer-facing consulting or advisory experience.
Prior consulting, PSA tools, or project management exposure.
Scripting or API integration experience.
Experience with analytics or data interpretation.

Responsibilities

Partner with customer teams to understand business challenges and define how Nexthink can address them.
Lead workshops and consultative sessions that build trust and establish the consultant as a knowledgeable, customer-focused resource.
Translate customer needs into actionable use cases and solution designs.
Guide customers through adoption and help them realize measurable value from Nexthink.
Configure and deploy Nexthink solutions in line with customer requirements and best practices.
Build dashboards, investigations, alerts, and automations that deliver business impact.
Analyze endpoint data to generate insights and optimize solutions.
Troubleshoot issues using structured problem-solving methods.
Document configurations and solution designs for customer knowledge transfer.
Collaborate with experienced consultants through pair engagements and mentorship.
Develop technical depth through hands-on experience and structured training.
Refine problem-solving, communication, and customer management skills.
Contribute to a supportive team culture.

Benefits

Company-covered health, dental, and vision benefits.
Access to life insurance, long-term disability, and accidental death/personal loss coverage.
Flexible hours.
Unlimited paid time off.
15 days of holidays, including 11 company-paid holidays.
Three additional days for volunteering.
Hybrid work model and structured onboarding.
Free access to professional training platforms.
Up to 16 weeks of paid leave for birthing parents or primary caregivers and 6 weeks for secondary caregivers.
401(k) plan with up to 4% company matching contributions and immediate vesting.
Bonuses for referring successful hires after three months of continuous employment.
Base salary of $50,000–$83,000 gross per year and total on-target earnings of $62,000–$104,000, with additional opportunity to earn commissions above this range.
Compensation package may include a commission or performance bonus plan.