Associate Product Manager

Home Depot•Houston, TX

2d•Onsite

About The Position

The GCC Associate Product Manager is an entry-level developmental role that supports a Product Management Manager and product team with discovery, analysis, delivery coordination, and operational execution for GCC technology products, tools, and customer-facing experiences. The role provides a pathway into Product Management for associates with strong customer, product, and process knowledge who are building foundational Product Management capability. The Associate Product Manager helps document customer and associate needs, prepare product communications, analyze basic product information, backlog management, prioritization, coordinate follow-up, and support delivery of defined product enhancements. The GCC Associate Product Manager works under the direction of a Product Manager or designated Product leader and partners with UX, Software Engineering, Operations, Analytics, and business stakeholders. The role is expected to learn core Product Management practices through coaching, defined assignments, and hands-on participation. Scope and ownership increase as proficiency is demonstrated, preparing the associate for future progression into Product Management roles; progression is based on demonstrated capability and available business opportunities.

Requirements

Must be eighteen years of age or older.
Must be legally permitted to work in the United States.
1+ years of customer service, sales, operations, product support, business analysis, quality, training, or related experience
The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.

Nice To Haves

Working knowledge of Microsoft Office Suite
Working knowledge of presentation software (e.g., Microsoft PowerPoint)
Demonstrated ability to collaborate and work effectively with cross-functional teams
Ability to draw accurate conclusions from financial documentation
Demonstrated project management skills
Ability to convey complex or technical ideas and processes in easy-to-understand terms to diverse audiences
Ability to negotiate, handle complaints, settle disputes, and resolve grievances with both internal and external customers
Excellent written and verbal communication skills
Demonstrated customer empathy and experience identifying process gaps, customer pain points, operational friction, or opportunities to improve associate and customer experiences
Analytical ability to interpret metrics, user behavior, customer feedback, and operational data; exposure to SQL, product analytics, or business intelligence tools preferred
Structured problem-solving skills with the ability to break complex issues into logical requirements, user stories, actions, and measurable outcomes
Exposure to product management, agile ways of working, product requirements, backlog management, user research, sprint delivery, or product launches preferred
Basic technical literacy in software development, systems, integrations, or APIs with the ability to communicate productively with engineers and technical partners
Experience communicating with and influencing cross-functional partners, including business, technical, and operational stakeholders
Strong written and verbal communication skills with the ability to translate technical concepts and write clear, concise updates for different audiences
Demonstrated time management and prioritization skills, with the ability to balance multiple requests, stakeholder questions, recurring meetings, and delivery commitments
Demonstrated ability to learn quickly, operate in ambiguity, ask thoughtful questions, and translate feedback into action
Interest in pursuing a long-term career path in Product Management
The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.

Responsibilities

Fosters collaboration across Product, Engineering, UX, Operations, Analytics, Workforce Management, Training, Quality, and other business partners.
Advocates for the end user by bringing forward associate and customer perspectives grounded in GCC and Operational experience and demonstrated empathy.
Builds sufficient technical literacy in software development concepts, systems, integrations, and agile delivery to communicate productively with Engineering and technical partners.
Actively builds Product Management capability through coaching, mentoring, learning resources, and hands-on product team participation.
Contributes to backlog refinement, product requirement documents, user stories and ticket creation, acceptance criteria, release planning, and product artifact documentation.
Drafts clear work items in approved workflow tools using established standards and incorporates feedback from Product, UX, and Engineering partners.
Participates in stand-ups, iteration planning, product demos, retrospectives, user interviews, and cross-functional alignment meetings.
Documents key decisions, risks, dependencies, owners, and action items from discovery and delivery meetings.
Assists with testing, validation, change readiness, communications, release notes, and support documentation for successful product launches and enhancements.
Balances multiple small feature requests, stakeholder questions, and team commitments while maintaining priorities and follow-through.
Ensures product documentation, learnings, decisions, and artifacts are maintained in appropriate centralized repositories.
Participates in user research, process reviews, shadowing, interviews, and feedback sessions to understand customer and associate frustrations, workflows, and needs.
Documents current-state processes, gaps, business rules, user needs, and operational impacts using established templates and guidance.
Reviews product, customer, quality, sales, service, and operational data to identify basic trends, monitor defined measures, and escalate questions or insights to the Product Management Manager or product team.
Updates and monitors established product dashboards or recurring metric reports using approved analytics or business intelligence tools.
Condenses complex operational or technical concepts into clear, concise language for non-technical stakeholders and product partners.
Uses product, process, and customer knowledge to identify customer and associate needs, pain points, and opportunities for improvement.
Supports Product Managers the business in defining minimum viable product scope, future-state needs, product requirements, and measurable success criteria for enhancements or capabilities.
Assists with competitive and market research by gathering and organizing information about relevant product gaps, feature benchmarks, customer expectations, and potential business opportunities.
Connects operational feedback, customer trends, associate feedback, and business priorities to product discovery and prioritization discussions.
Partners with Product, Operations, Analytics, UX, and Engineering to understand goals, metrics, dependencies, technical constraints, and value associated with proposed product work.