Associate Product Manager, Private Passport
About The Position
The Associate Product Manager for the Private Passport Platform supports the delivery and enhancement of Northern Trust's digital client experience. The role partners with product, engineering, UX, operations, risk, compliance, and business teams on product planning, requirements gathering, backlog management, testing, stakeholder engagement, and release execution. The position helps deliver secure, scalable, intuitive digital experiences for clients. Working under the guidance of Product Managers and Product Leadership, the Associate Product Manager translates business needs into product solutions, supports platform adoption, gathers user feedback, and contributes to the ongoing evolution of the Private Passport platform. The role offers an opportunity to develop product management expertise while improving the client experience.
Requirements
- Bachelor's degree or an equivalent combination of education and relevant work experience.
- Foundational understanding of product management principles, agile methodologies, and digital product development.
- Strong written and verbal communication skills, with the ability to engage business and technology stakeholders effectively.
- Ability to gather requirements, document business processes, and translate user needs into actionable product backlog items.
- Strong organizational and analytical skills, attention to detail, and ability to manage multiple priorities.
- Ability to build relationships, collaborate across teams, and influence stakeholders in a matrixed environment.
Nice To Haves
- 1–3 years of experience in Product Management, Business Analysis, Project Management, Digital Platforms, or related disciplines.
- Experience using agile delivery tools such as Azure DevOps, Jira, or similar platforms.
- Knowledge of wealth management, financial services, or client-facing digital solutions.
- Experience working within financial services, wealth management, or client-facing digital products.
- Agile, Product Management, or business-related certifications.
Responsibilities
- Manage day-to-day support activities, including intake and triage of user requests, escalation of issues, and coordination with appropriate teams.
- Support product discovery by identifying stakeholders, facilitating requirements sessions, and documenting business needs and user requirements.
- Assist with product roadmap planning, backlog refinement, and agile delivery activities, including creating and maintaining epics, features, and user stories.
- Partner with business, technology, and UX teams to deliver platform enhancements that improve the client experience.
- Support user acceptance testing, pilot programs, and production releases to ensure successful implementation of new capabilities.
- Maintain product documentation, inventories, business processes, and supporting materials for accuracy and consistency.
- Monitor product performance, adoption metrics, and user satisfaction to support continuous improvement.
- Assist with stakeholder communications, status updates, demos, and presentations.
Benefits
- Retirement benefits, including 401(k) and pension.
- Health and welfare benefits, including medical, dental, vision, spending accounts, and disability coverage.
- Paid time off.
- Parental and caregiver leave.
- Life and accident insurance.
- Other voluntary and well-being benefits.
- Discretionary bonus program that may include an equity component.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
