Passport Program Specialist

Joint Activities • Fort Bragg, NC

19h • Onsite

About The Position

Serves as a Passport Program Specialist for the Joint Activities located at Fort Bragg, North Carolina. Duties Serves as the command Passport and Visa Program Manager for military members, civilian employees, and eligible dependents. Reviews official and diplomatic passport applications to determine compliance with eligibility and documentation requirements. Resolves complex passport and visa cases involving urgent mission travel, questionable entitlement, or conflicting international requirements Interprets governing passport and visa policy from the Department of State, Department of War, and other applicable authorities. Develops command passport and visa standard operating procedures that support legal and regulatory compliance. Serves as the primary liaison with the Department of State, foreign embassies, the Office of the Secretary of Defense, and other government agencies. Monitors changes in foreign travel and visa requirements to identify impacts on command readiness. Conducts passport and visa training for unit travel coordinators and command personnel. Evaluates program performance through workload data, processing timelines, and customer-service metrics. Maintains passport and visa program records in accordance with security and records-management requirements

Requirements

• Must be able to obtain and maintain a Top-Secret security clearance based on a single scope background investigation (SSBI) with eligibility for Sensitive Compartmented Information (SCI).
• This position is subject to a pre-employment drug test screening, and random testing thereafter, to include testing based on reasonable suspicion and testing due to direct involvement with an on-duty accident.
• Appointment to this position is subject to a one-year probationary period unless the appointee has previously met the requirements as described in 5 CFR Part 315.
• While probationary the incumbent can be terminated with limited appeal rights.
• May require TDY travel to CONUS and OCONUS locations up to 25% of the time.
• This may require travel on military aircraft, ships and vehicles.
• This position is designated as mission essential, consistent with the criteria described in DoD instruction (DoDI) 3024.42.
• Employee must reside within the local area (50 miles) and able to report to work within an hour notice.
• Must be able to obtain and maintain Passport Agent Certification through the Department of State.
• One year of specialized experience which includes managing passport and visa programs supporting military, civilian, and dependent personnel: and resolving complex passport and visa cases involving urgent mission travel requirements (GS-11).
• One year of specialized experience which includes managing passport and visa programs supporting military, civilian, and dependent personnel; interpreting passport and visa regulations to develop command standard operating procedures; and resolving complex passport and visa cases involving urgent mission travel requirements (GS-12).
• Applicants who have held a General Schedule (GS) position within the last 52 weeks must have 52 weeks of Federal service at the second lower grade or equivalent (GS-09) (GS-11).
• Applicants who have held a General Schedule (GS) position within the last 52 weeks must have 52 weeks of Federal service at the next lower grade or equivalent (GS-11) (GS-12).

Nice To Haves

• Ph.D or equivalent doctoral degree or 3 full years of progressively higher-level graduate education leading to such a degree in a field which demonstrates the knowledge, skills, and abilities necessary to do the work of the position.
• A combination of education and experience may be used to qualify for this position as long as the computed percentage of the requirements is at least 100%. To compute the percentage of the requirements, divide your total months of experience by 12. Then divide the total number of completed graduate semester hours (or equivalent) beyond the second year (total graduate semester hours minus 36) by 18. Add the two percentages.

Responsibilities

• Serves as the command Passport and Visa Program Manager for military members, civilian employees, and eligible dependents.
• Reviews official and diplomatic passport applications to determine compliance with eligibility and documentation requirements.
• Resolves complex passport and visa cases involving urgent mission travel, questionable entitlement, or conflicting international requirements.
• Interprets governing passport and visa policy from the Department of State, Department of War, and other applicable authorities.
• Develops command passport and visa standard operating procedures that support legal and regulatory compliance.
• Serves as the primary liaison with the Department of State, foreign embassies, the Office of the Secretary of Defense, and other government agencies.
• Monitors changes in foreign travel and visa requirements to identify impacts on command readiness.
• Conducts passport and visa training for unit travel coordinators and command personnel.
• Evaluates program performance through workload data, processing timelines, and customer-service metrics.
• Maintains passport and visa program records in accordance with security and records-management requirements.

Benefits

• A career with the U.S. government provides employees with a comprehensive benefits package.
• As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.
• Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent.
• Incentives such as student loan repayment, advance in hire, relocation, and recruitment MAY be authorized for qualifying selectees.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level