Supervisory Passport Specialist (Adjudication Manager)

Department of State Headquarters • Arkansas City, AR

19h • Remote

About The Position

You can make a difference in the world with a career at the Department of State! We are hiring many Supervisory Passport Specialist (Adjudication Managers) across the Bureau of Consular Affairs in various offices. This position oversees adjudication supervisors and passport application review, ensuring compliance with U.S. laws and regulations. Serves as part of the Agency/Center leadership team to support effective operations.

Requirements

• U.S. Citizenship is required.
• Incumbent will be subject to random drug testing.
• Must be able to obtain and maintain a Secret or higher security clearance.
• Willingness to assignment to this position.
• Applicants must meet all the required qualification requirements described below by the closing date of this announcement.
• NOTE: Applicants must meet time-in-grade and time after competitive appointment requirements, by the closing date of this announcement.
• Federal applicants must have served 52 weeks at the next lower grade to satisfy time-in-grade restrictions, per 5CFR 300, Subpart F.
• Applicants must have 1 year of specialized experience equivalent to the GS-12 level in the Federal service which provided the applicant with the particular knowledge, skills and abilities to perform the duties of the position.
• Qualifying specialized experience may have been gained in work such as developing, examining, investigating, adjudicating, or authorizing claims arising under the immigration and/or nationality laws of the United States.
• Qualifying specialized experience must demonstrate the following: Experience serving as an authority on resolution of highly complex citizenship cases and unique adjudication problems referred by subordinate supervisors.
• Experience drafting and reviewing correspondence for the Agency/Center Director on the most complex cases.
• Experience monitoring the overall quality and quantity of the work of section personnel.
• Experiencing devising and implementing internal controls to both assure that laws, regulations, policies and procedures are adhered.
• In addition, applicant's experience must also demonstrate that the candidate possesses the following qualities: Ability to assign, review, and supervise the work of others; Objectivity and fairness in judging people on their ability, and situations on the facts and circumstances; Ability to adjust to change, work pressures, or difficult situations without undue stress; Willingness to consider new ideas or divergent points of view; and Capacity to "see the job through."
• Applicants must be able to communicate effectively in Spanish, as required by the position.

Nice To Haves

• Applicants who select San Juan, Puerto Rico as one of their preferred duty location must meet the Spanish-language requirement for the position.

Responsibilities

• Serve as an authority on resolution of highly complex citizenship cases and unique adjudication problems referred by subordinate supervisors.
• Monitors the overall quality and quantity of the work of Section personnel.
• Devises and implements internal controls to assure the laws, regulations, policies and procedures are adhered to.
• Responsible for managing and directing the entire passport adjudication function for the regional Passport Agency/Center of assignments.
• Approves the submission of personnel action request for the filling of vacancies, reassignments and promotions, and request for changes in position classification.
• Review adjudicative decisions by subordinates in disputes cases, using tact and discretion in developing solutions to balance the needs of passport applicants with those of the Department.

Benefits

• A career with the U.S. government provides employees with a comprehensive benefits package.
• As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.
• Learn more about federal benefits.
• Review our benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed