Associate - Product Design
About The Position
The Enterprise Design and Research (EDR) team deepens customer engagement through digital experiences across mobile apps, web, and push channels. Its mission is to increase digital engagement, customer satisfaction, and revenue through compelling features and a superior user experience. The UX Design & Research team works across design, product, and marketing to define and deliver features for the Amex App and web applications, using data-driven and customer-focused insights. The team aims to elevate human-centered design and create seamless, personal, and empowering customer experiences. The role creates user-centered experiences and interfaces that improve end-to-end user journeys. It develops designs and specifications for user interfaces, creates design artifacts and high-fidelity designs for development, analyzes research and business data to improve experiences, reviews product changes for user-experience alignment, and maintains UI/UX resources such as templates, samples, and guidelines.
Requirements
- At least 1 year of hands-on experience in or with a product design organization.
- Familiarity with Figma.
- Familiarity with AI tools.
- Understanding of user-centered design methodologies, research, and processes.
- Ability to share solutions to problem-solving initiatives in an engaging way.
- Proactive and energetic communication style, with attention to detail.
- Ability to design for both web and native mobile applications.
- Employment eligibility to work in the United States; American Express will not pursue visa sponsorship for these positions.
Responsibilities
- Deliver visually appealing and usable interfaces using artifacts such as wireframes, prototypes, and high-fidelity specifications.
- Develop understanding and empathy for users through user-centered methodologies, external analysis, research, and data.
- Present design decisions to peers and partners with support from senior colleagues.
- Learn and use American Express design processes, design systems, and UX patterns.
- Collaborate with product managers, engineers, and design leads to understand and deliver project requirements.
- Participate in the design community.
- Use design tools to produce design artifacts.
- Create storyboards, information architecture diagrams, and user journey maps for demonstrations and user testing.
- Analyze user research, business insights, and other data to continuously improve customer experiences.
- Review proposed product changes or enhancements for compliance with desired user-experience design and satisfaction standards, and suggest improvements.
- Create and maintain UI/UX resources such as content templates, samples, and guidelines.
Benefits
- Competitive base salaries
- Bonus incentives
- 6% company match on retirement savings plan
- Free financial coaching and financial well-being support
- Medical, dental, vision, life insurance, and disability benefits
- Flexible working arrangements depending on role and business need
- 20+ weeks of paid parental leave for all parents, including for pregnancy, adoption, or surrogacy
- Access to global on-site wellness centers staffed with nurses and doctors, depending on location
- Free and confidential counseling support through the Healthy Minds program
- Career development and training opportunities
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
