Associate Producer Engagement Consultant

Capital Blue Cross•Harrisburg, PA

About The Position

This position provides operational and relationship support for producer programs and initiatives that support sales and business objectives. The Associate Producer Engagement Consultant assists with implementing producer incentive programs, communications, educational campaigns, and engagement strategies. The role serves as a primary contact for routine producer requests and collaborates with producer managers and internal stakeholders to ensure effective execution of producer-facing initiatives. The position involves building and maintaining relationships with producer agencies, supporting communications and educational opportunities, sharing market intelligence internally, and identifying strategic growth opportunities aligned with Capital Blue Cross’s priorities. The employee participates in producer events and community activities and completes corporate training and applicable licensing requirements. Travel is 20–40%.

Requirements

One year of experience in healthcare, insurance, sales support, account management, customer service, or producer relations.
A bachelor’s degree or four additional years of related experience in lieu of a degree.
A Pennsylvania license to sell Health and Life Insurance, or willingness to obtain the license within 90 days.
A valid Pennsylvania driver’s license.
Ability to build and maintain productive relationships with producers, internal business partners, and cross-functional teams.
Professionalism, accountability, and strong customer service skills when interacting with producers and internal stakeholders.
Strong interpersonal, communication, and analytical skills, including the ability to translate data and business insights into meaningful discussions.
Ability to prepare presentations, reports, and producer communications with guidance from leadership and team members.
Ability to manage multiple priorities, adapt to changing business needs, and work effectively in a fast-paced environment.
Self-motivation and willingness to learn, develop industry expertise, and grow within the organization.
Ability to collaborate with sales and internal teams to identify opportunities, share market intelligence, and support a strong producer experience.
Basic understanding of the healthcare and health insurance industry, including products, distribution channels, and market dynamics.
Foundational knowledge of health insurance products and applicable state and federal regulations, or ability to learn and apply this knowledge quickly.
Basic understanding of health insurance funding arrangements, rating methodologies, underwriting principles, and benefit designs, or ability to learn.
Familiarity with administrative processes related to marketing, quoting, enrollment, and membership information.
General awareness of provider networks, reimbursement models, and key industry trends.

Nice To Haves

Prior experience working with external customers, brokers, producers, or business partners.
Exposure to claims, account administration, compliance, or operational functions within a healthcare or insurance environment.

Responsibilities

Promote Capital’s corporate initiatives and priorities to producer partners and provide internal feedback about agencies’ market perceptions and reactions.
Participate in community activities and producer events to maintain visibility and cultivate relationships.
Identify mutually beneficial strategic growth opportunities aligned with Capital’s corporate priorities, using an understanding of assigned agencies’ cultures and business profiles.
Cultivate and manage relationships with employees at all levels of producer agencies, with a focus on senior management and corporate contacts.
Direct a multifaceted communication program to deliver targeted messaging and reinforce technological capabilities.
Coordinate educational opportunities and communication plans for assigned producers to increase understanding of Capital’s market capabilities and programs.
Maintain an understanding of producer data, reports, compensation programs, and opportunities.
Gather market intelligence from producer agencies, share it internally across business segments, and recommend opportunities.
Develop strong relationships with internal business partners to maximize producer satisfaction.
Participate in and successfully complete corporate training and licensing requirements.