Associate, Process Improvement

Oscar Health•Atlanta, GA

9h•$87,188 - $127,150•Hybrid

About The Position

The Associate, Process Improvement works cross-functionally with business and technical stakeholders, representing the department’s needs in company-wide strategic initiatives and solving internal process problems. The role leads the design, optimization, and implementation of operational processes and improvements to support organizational goals. Work includes gathering and documenting requirements, managing project plans and governance, documenting key decisions, applying frameworks, analyzing data, and communicating risk mitigation strategies across multiple projects and team members. This position is part of the Concierge Optimization team and reports to the Senior Director Member & Provider Services. It is based in Tempe, New York, Atlanta, or Dallas, with a hybrid schedule requiring three in-office days each week. Thursday is a required in-office day; the other two office days are flexible. Eligible internal applicants outside the listed locations may also be considered. The annual base salary is $96,876.00–$127,149.75 in California, Connecticut, New Jersey, New York, and Washington, and $87,188.40–$114,434.78 in other locations. The role is eligible for employee benefits, Oscar’s unlimited vacation program, and annual performance bonuses.

Requirements

A bachelor’s degree or at least 3 years of commensurate experience.
At least 3 years of work experience in operations, health insurance, data analysis, engineering, or consulting.
At least 2 years of experience using data software such as Excel, SQL, Python, or other data analytics tools.
At least 2 years of end-to-end project management experience.
At least 2 years of experience designing and improving workflows and establishing accompanying operating and technical procedures.
At least 2 years of experience with process improvement methodologies such as Lean, Six Sigma, or Theory of Constraints.

Nice To Haves

Bachelor’s degree in Engineering, Business Administration, or another related field.
Lean Six Sigma Green Belt certification or higher.

Responsibilities

Lead end-to-end management of cross-functional implementations and projects, including creating project plans, engaging stakeholders, managing cross-functional relationships to foster collaboration, mitigating edge cases, and ensuring on-time completion.
Evaluate departmental performance by creating, gathering, and analyzing data; assist in developing departmental metrics and implementing mitigation strategies.
Work with relevant partner groups to develop proactive implementation, communications, and program strategies for successful change management and risk mitigation.
Mentor team members and promote colleagues’ growth.
Comply with all applicable laws and regulations.
Perform other responsibilities as assigned.