Associate Physician Account Representative
About The Position
Assists with patient-account tasks for hospital and clinical facilities. Daily work includes processing claims, responding to patient billing inquiries, collecting payments, helping resolve payer-enrollment-related denials and other account problems, and responding to account inquiries. The role also supports physicians with account questions, repayment structures, and overdue balances, and helps generate patient bills and explain insurance benefits. All responsibilities listed are considered essential functions of the job under the Americans with Disabilities Act. Related duties not listed are not considered essential functions.
Requirements
- High school diploma or equivalent.
- 0–1 years of relevant experience.
- Knowledge of physician and hospital billing.
- Ability to read and understand explanations of benefits.
- Data-entry skills at 40–45 words per minute.
- Ability to communicate effectively to enhance the overall patient experience.
- Ability to work in various applications and understand workflows.
Responsibilities
- Assist in processing and managing patient claims.
- Assist in collecting payments from third-party insurance carriers and patients.
- Assist in resolving issues relating to physician accounts.
- Answer physicians’ questions about their accounts.
- Assist physicians with repayment-structure terms.
- Assist in negotiating overdue balances to recover payment from physicians.
- Generate patient bills, including payment-plan options.
- Explain insurance benefits to patients.
- Perform related duties as required.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
