Bilingual Personal Banker South Mountain

Wells Fargo•Asheville, NC

5d•Onsite

About The Position

Wells Fargo is seeking an Associate Personal Banker (SAFE) for its National Branch Network within the Consumer Banking and Lending division. The role supports customers with banking needs by building relationships, engaging proactively, recommending suitable products and services, and connecting customers with digital banking options. It also includes assisting with basic account opening, service requests, and credit applications, referring customers to other bankers and partners when appropriate, and completing service-related tasks such as cash handling and balancing. The position involves customer contact and may include offering or negotiating terms for, or taking applications for, dwelling-secured transactions. Employment is contingent on meeting SAFE and Loan Originator requirements, including regulatory and background standards. The role requires Spanish/English speaking and listening proficiency, passing a language assessment, and working a schedule that may include most Saturdays. The position is not eligible for visa sponsorship.

Requirements

At least 6 months of experience interacting with customers, or equivalent demonstrated through work experience, training, military experience, or education.
Bilingual speaking and listening proficiency in Spanish and English.
Must take and pass the required language assessment.
Ability to work a schedule that may include most Saturdays.
Must obtain SAFE registration at the time of employment and meet applicable Loan Originator qualification and ongoing regulatory requirements, including financial responsibility, character, financial fitness, and criminal background standards.
Not eligible for visa sponsorship.

Nice To Haves

Customer service focus and experience handling complex transactions across multiple systems.
Experience proactively engaging customers by phone or email.
Ability to educate customers about technology and the value of mobile banking.
Ability to help customers succeed financially by introducing them to additional team members as appropriate.
Experience working with others on a team to meet customer needs.
Experience fostering and developing strong customer relationships.
Ability to build strong relationships with internal partners.
Ability to follow policies, procedures, and regulations.
Ability to identify potential fraud or risky accounts and take appropriate action to prevent loss.
Ability to interact with integrity and professionalism with customers and team members.
Relevant military experience involving military protocol and instructions, enlisted evaluations, officer or leadership reporting, personnel benefits management, processing military personnel orders or transitions, wartime readiness operations, human resources, or military recruiting.
Proficiency in proactively sourcing, acquiring, building, and maintaining relationships with customers and colleagues.
Ability to support customers and employees in resolving or escalating concerns or complaints.

Responsibilities

Build customer relationships through proactive outreach and recommend appropriate products, services, and digital solutions to support customers’ financial success.
Assist customers with basic requests to open accounts, complete service requests, and submit credit applications.
Develop understanding of bank products and services and connect them to customers’ needs.
Interact with customers with care and professionalism, demonstrate product and service options, and refer financial needs to other bankers and partners as needed.
Maintain a cash drawer and handle and balance cash.
Complete service-related tasks as needed.
Follow applicable policies, procedures, and regulations, and fulfill risk and compliance obligations, escalating and remediating issues appropriately.