Personal Banker Portales

Wells Fargo Bank•Portales, NM

5d•Onsite

About The Position

Wells Fargo is seeking an Associate Personal Banker (SAFE) to join its National Branch Network. This frontline, in-branch role builds customer relationships by supporting everyday banking needs through branch interactions, scheduled conversations, and proactive outreach. The banker learns about customers’ goals and connects them with suitable banking products, services, and digital tools. The role supports account openings, service requests, and credit applications, while collaborating with branch teammates to provide a consistent, high-quality customer experience. Success depends on relationship-building, sound judgment, and balancing customer service with business growth. Wells Fargo provides training and coaching to support career development and mobility. The position supports branch operations by flexing between cash handling and customer banking activities, with an emphasis on account openings and ongoing account support. The schedule includes Saturdays. SAFE registration is required at employment; Wells Fargo will initiate the registration process after the start date. Loan originators must meet LO/CFPB requirements and comply with Wells Fargo standards concerning financial responsibility, character, fitness, and criminal background. A credit report may be reviewed, excluding credit score, and ongoing screening may apply. The role is not eligible for visa sponsorship. Posting location: 316 W 2nd St, Portales, NM 88130. Posting end date: November 29, 2026; the posting may be removed earlier due to applicant volume.

Requirements

At least 6 months of experience interacting with customers, or equivalent demonstrated through work experience, training, military experience, education, or a combination of these.
Ability to work a schedule that includes Saturdays.
SAFE registration is required at the time of employment; Wells Fargo will initiate the process after the start date.
Loan originators must meet LO/CFPB requirements and Wells Fargo policies concerning financial responsibility, character, fitness, and criminal background.
Not eligible for Visa sponsorship.

Nice To Haves

Prior experience in financial services or a highly regulated, customer-facing role, with comfort following structured processes and meeting accuracy and service expectations.
Experience building trust-based customer relationships through active listening, follow-up, and consistent engagement.
Comfort initiating outreach by phone, email, or other channels to strengthen relationships and identify opportunities to support customer needs.
Comfort using digital tools and technology, learning new systems quickly, and guiding customers in adopting useful capabilities.
Ability to identify customer needs and connect customers with appropriate solutions, including referrals when additional expertise is needed.
Proven ability to collaborate with teammates and partners to resolve customer needs and deliver a seamless experience.
Ability to follow policies and regulations while identifying and escalating risk concerns.

Responsibilities

Build lasting customer relationships through proactive conversations that support financial well-being and engagement.
Understand customer needs through discovery-driven conversations and connect customers with relevant banking products, services, and solutions.
Identify opportunities, promote solutions, and make appropriate referrals to support customer and business goals.
Support everyday banking needs, including opening new accounts, handling service requests, and processing credit applications.
Perform cash handling and teller-line activities, processing transactions accurately and meeting compliance and operational standards.
Use and adopt digital tools and technologies to enhance the customer experience and support changing banking needs.
Provide accurate, compliant service and exercise sound judgment within defined risk controls.
Collaborate with branch teammates and coordinate handoffs to licensed bankers or other specialists so customers reach the appropriate expertise.
Support branch operations by flexing between cash handling and customer banking activities, including account openings and ongoing account support.
Follow applicable policies and regulations, fulfill risk and compliance obligations, and escalate and remediate issues as appropriate.