Personal Banker-Andrews Avenue Fort Lauderdale, FL

Wells Fargo Bank•Fort Lauderdale, FL

2d•Onsite

About The Position

Wells Fargo is seeking an Associate Personal Banker (SAFE) to join its National Branch at the Andrews Avenue location in Fort Lauderdale, Florida. In this frontline role, the banker builds customer relationships through in-branch interactions, scheduled conversations, and proactive outreach. The banker learns about customers’ goals and connects them with appropriate banking products, services, and digital tools to help them manage their finances. The role supports account openings, service requests, credit applications, cash handling, and teller-line transactions. The banker works with branch teammates to provide accurate, compliant service and coordinate handoffs to licensed bankers or other specialists. Wells Fargo provides training and coaching to support career development. The position requires a schedule that includes Saturdays and flexibility between cash handling and customer banking activities. SAFE registration is required at employment; Wells Fargo initiates the process after the start date. The role is not eligible for visa sponsorship.

Requirements

At least 6 months of experience interacting with customers, or equivalent demonstrated through work experience, training, military experience, or education.
Ability to work a schedule that includes Saturdays.
SAFE registration is required at the time of employment; Wells Fargo will initiate the process after the start date.
Loan originators must meet LO/CFPB requirements and Wells Fargo standards related to financial responsibility, character, fitness, and criminal background.
Ability to comply with Wells Fargo policies and applicable risk and compliance requirements.

Nice To Haves

Prior experience in financial services or a highly regulated customer-facing role, with comfort following structured processes and accuracy and service expectations.
Experience building trust-based customer relationships through active listening, follow-up, and consistent engagement.
Comfort initiating outreach by calls, emails, or other channels to strengthen relationships and identify ways to support customer needs.
Comfort with digital tools and technology, ability to learn new systems quickly, and ability to guide customers in adopting useful capabilities.
Ability to identify customer needs and connect them to appropriate solutions, including referrals when additional expertise is needed.
Ability to collaborate with teammates and partners to resolve customer needs and deliver a seamless experience.
Demonstrated ability to follow policies and regulations while identifying and escalating risk concerns.
Bilingual Spanish and Creole speakers desired.

Responsibilities

Build lasting customer relationships through proactive, meaningful conversations that support financial well-being and engagement.
Understand customer needs through discovery conversations and connect customers with relevant banking products, services, solutions, and digital tools.
Identify opportunities, promote solutions, and make appropriate referrals to support customer and business goals.
Support everyday banking needs, including new account openings, service requests, and credit applications.
Perform cash handling and teller-line activities, accurately processing transactions while maintaining compliance and operational standards.
Use and adopt digital tools and technologies to enhance the customer experience.
Deliver accurate, compliant service and exercise sound judgment within defined risk controls.
Collaborate with branch teammates to coordinate handoffs to licensed bankers or other specialists.
Flex between cash handling and customer banking activities, with an emphasis on account openings and ongoing account support.
Follow applicable policies and regulations, and identify and escalate risk concerns.