Personal Banker Bilingual Spanish Chapel Hill University

Wells Fargo Bank•Chapel Hill, NC

6d•Onsite

About The Position

Wells Fargo is hiring an Associate Personal Banker (SAFE) for its National Branch in Chapel Hill, North Carolina. In this frontline role, you will build customer relationships through in-branch interactions, scheduled conversations, and proactive outreach. You will learn about customers’ financial goals and connect them with relevant banking products, services, and digital tools. The role supports account openings, service requests, and credit applications while working with branch teammates to deliver a consistent, high-quality customer experience. The position combines customer service and branch growth activities, including cash handling and teller line transactions. You are expected to provide accurate, compliant service, use sound judgment within defined risk controls, and coordinate handoffs to licensed bankers or other specialists when appropriate. The role offers training and coaching to support career growth. SAFE registration is required at employment; Wells Fargo initiates the process after the start date. The position is not eligible for visa sponsorship.

Requirements

At least 6 months of experience interacting with customers, or equivalent demonstrated through work experience, training, military experience, education, or a combination of these.
Bilingual speaking and listening proficiency in Spanish and English.
Ability to work a schedule that includes Saturdays.
Must take and pass the required language assessment.
SAFE registration is required at the time of employment; Wells Fargo will initiate the process after the start date.
Loan Originators must meet LO/CFPB requirements and Wells Fargo policies, including standards related to financial responsibility, character, fitness, and criminal background.
A credit report may be reviewed, excluding the credit score, and additional ongoing screening may apply.

Nice To Haves

Prior experience in financial services or a highly regulated, customer-facing role, with comfort following structured processes and accuracy and service expectations.
Experience building trust-based customer relationships through active listening, follow-up, and consistent engagement.
Comfort initiating outreach by phone, email, or other channels to strengthen relationships and identify opportunities to support customer needs.
Comfort with digital tools and technology, and ability to learn new systems and guide customers in using relevant capabilities.
Ability to identify customer needs and connect them to appropriate solutions, including referrals when additional expertise is needed.
Ability to collaborate with teammates and partners to resolve needs and deliver a seamless customer experience.
Ability to follow policies and regulations while identifying and escalating risk concerns.

Responsibilities

Build lasting customer relationships through proactive conversations that support financial well-being and deepen engagement.
Understand customer needs and connect customers with relevant banking products, services, and solutions.
Identify opportunities, promote solutions, and make appropriate referrals to support customer and business goals.
Support everyday banking needs, including new account openings, service requests, and credit applications.
Perform cash handling and teller line activities, accurately processing transactions while maintaining compliance and operational standards.
Use digital tools and technologies to enhance the customer experience and support evolving banking needs.
Deliver accurate, compliant service and exercise sound judgment within defined risk controls.
Collaborate with branch teammates and coordinate handoffs to licensed bankers or other specialists.
Support branch operations by flexing between cash handling and customer banking activities, with an emphasis on account openings and ongoing account support.
Work a schedule that includes Saturdays.
Take and pass the required language assessment.