Bilingual Personal Banker Reading Center City

Wells Fargo • Reading, PA

3d • Onsite

About The Position

Wells Fargo is seeking an Associate Personal Banker (SAFE) for its National Branch in Reading, Pennsylvania. This frontline role builds customer relationships through in-branch interactions, scheduled conversations, and proactive outreach. The banker learns about customers’ goals and connects them with appropriate banking products, services, and digital tools. The role supports account openings, service requests, and credit applications while coordinating with branch teammates to provide a consistent, high-quality customer experience. Wells Fargo provides training and coaching to support career growth and mobility.

The position requires working a schedule that includes Saturdays and flexing between cash handling and customer banking activities, with an emphasis on account openings and ongoing account support. SAFE registration is required at employment; Wells Fargo will initiate the process after the start date. Loan Originators must meet applicable LO/CFPB requirements and Wells Fargo standards concerning financial responsibility, character, fitness, and background screening. The position is not eligible for visa sponsorship.

Requirements

• At least 6 months of experience interacting with customers, or equivalent demonstrated through work experience, training, military experience, education, or a combination of these.
• Ability to work a schedule that includes Saturdays.
• SAFE registration is required at the time of employment; Wells Fargo will initiate the process after the start date.
• Loan Originators must meet LO/CFPB requirements and comply with Wells Fargo policies, including standards related to financial responsibility, character, fitness, and criminal background.
• Must follow applicable Wells Fargo policies and procedures and fulfill risk and compliance obligations.
• This position is not eligible for visa sponsorship.

Nice To Haves

• Prior experience in financial services or a highly regulated, customer-facing role, with comfort following structured processes and meeting accuracy and service expectations.
• Experience building trust-based customer relationships through active listening, follow-up, and consistent engagement.
• Comfort initiating outreach by calls, emails, or other channels to strengthen relationships and identify opportunities to support customer needs.
• Comfort with digital tools and technology, ability to learn new systems quickly, and ability to guide customers in adopting useful banking capabilities.
• Ability to identify customer needs and connect them to appropriate solutions, including referrals when additional expertise is needed.
• Ability to collaborate with teammates and partners to resolve customer needs and deliver a seamless experience.
• Ability to follow policies and regulations while identifying and escalating risk concerns.

Responsibilities

• Build lasting customer relationships through proactive conversations that support financial well-being and deepen engagement.
• Lead discovery-driven conversations to understand customer needs and connect them with relevant banking products, services, and solutions.
• Identify opportunities, promote solutions, and make appropriate referrals to support branch growth and customer and business goals.
• Support everyday banking needs, including new account openings, service requests, and credit applications.
• Handle cash and perform teller line activities, processing transactions accurately and maintaining compliance and operational standards.
• Use and adopt digital tools and technologies to enhance the customer experience and support evolving banking needs.
• Deliver accurate, compliant service and exercise sound judgment within defined risk controls.
• Collaborate with branch teammates and coordinate handoffs to licensed bankers or other specialists.
• Flex between cash handling and customer banking activities to support branch operations.
• Follow applicable risk and compliance programs, policies, and procedures; identify, escalate, and remediate issues as appropriate.

Benefits

• Robust benefits
• Competitive compensation
• Programs designed to support work-life balance and well-being
• Training and coaching to support career growth and mobility

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed