Associate, People Operations

Success Academy Charter Schools • New York, NY

2d • $70,000 - $83,000 • Hybrid

About The Position

Success Academy is seeking a People Operations Associate to join our HR Team, reporting to the Lead, People Operations. This role plays a key part in supporting the employee lifecycle and ensuring an excellent employee experience through efficient execution of administrative tasks and HR processes. The ideal candidate is highly organized, detail-oriented, and eager to contribute to the team’s success in a fast-paced environment. This role focuses on consistent professional communication, quick responsiveness, independence, and exceptional team-work.

Requirements

• 2–3 years of experience in an administrative, operations, or customer service role in HR or a similar field.
• Strong organizational skills with the ability to prioritize tasks, manage deadlines, and handle multiple responsibilities simultaneously and independently.
• Excellent communication and interpersonal skills (both written and oral), with a focus on providing a positive employee experience.
• Have extraordinarily high standards for the quality of work and a reflex to improve at every turn.
• A proactive and solutions-oriented mindset, with the ability to navigate ambiguity and shifting priorities.
• Demonstrated ability to handle sensitive information with confidentiality and care.
• Tech savvy and quick to adapt to new systems and technologies.

Nice To Haves

• Experience with any of the following systems is a plus: Workday HCM, ServiceNow, Dado.

Responsibilities

• Acting as the first point of contact for HR-related inquiries via the ticketing system, triaging requests to appropriate teams or providing accurate responses using templates, policies, and your knowledge base.
• Supporting all aspects of the employee lifecycle, including pre-employment processes (e.g., background checks, fingerprinting), onboarding logistics (e.g., catering, attendance tracking), and internal mobility (e.g., HRIS updates for transfers, title changes, or compensation adjustments).
• Assisting with maintaining and updating the Workday HCM system, ensuring accuracy and consistency in employee data.
• Assisting with data entry for annual HR processes such as promotions, school transfers, and compensation reviews.
• Supporting in the preparation of reports for various organizational needs and assisting with compliance-related documentation.
• Providing clear and helpful information to managers and staff regarding HR policies, procedures, and processes.
• Collaborating with team members to ensure seamless execution of onboarding activities and HR-related events.
• Maintaining confidentiality and managing sensitive employee information with the highest level of integrity.

Benefits

• medical, dental, and vision insurance options
• a 403(b) retirement plan with company matching
• Continuous learning and development opportunities
• A flexible hybrid work environment that allows you to work on-site and from home

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed