Associate Patient Service Specialist - Pediatric Primary Care Clinic

Vanderbilt University Medical Center•Nashville, TN

5d•Onsite

About The Position

Provides service to patients before, during or post appointment with regular guidance. Facilitates efficient workflow, supports appropriate use of technology, and engages in effective communication. Monroe Carell Pediatric Primary Care is dedicated to delivering high-quality, family-centered care close to home through a network of pediatric clinics, community partnerships, and strong connections to Vanderbilt Health. Built on the principles of the medical home model, the program fosters long-term relationships between providers and families while emphasizing exceptional service, compassionate care, and personalized patient experiences. Families benefit from convenient access to same-day appointments, telehealth services, and seamless coordination with nationally recognized pediatric specialists at Monroe Carell when advanced medical or surgical care is needed. The program also prioritizes accessibility through comprehensive interpreter services and advanced digital tools, including the My Health at Vanderbilt patient portal, which provides secure access to scheduling, medical records, prescription refills, bill payment, provider communication, and symptom-checking resources. Pediatric Primary Care offers a comprehensive range of services, including routine wellness exams, school and sports physicals, asthma, allergy and eczema management, chronic disease management, developmental and behavioral screenings, obesity screenings, and referrals to specialty and developmental care services, ensuring children receive coordinated, comprehensive care at every stage of growth and development.

Requirements

CUSTOMER SERVICE (Novice): A continuing focus on the needs and requirements of customers, anticipating their needs, remaining sensitive to customers while performing services for them, responsive to customer needs.
PATIENT SCHEDULING (Fundamental Awareness): The ability to coordinate and schedule patient appointments, procedures, and other office visits with various computer systems in the hospital or clinic. Knowledge of VAS and EPIC decision trees.
PATIENT DOCUMENTATION (Fundamental Awareness): The ability to receive and record patient information compliant with legal guidelines.
MEDICAL TERMINOLOGY & DOCUMENTATION (Fundamental Awareness): The ability to comprehend medical terminology and documentation in an office or surgical setting.
Less than 1 year of relevant work experience.
High School Diploma or GED

Nice To Haves

The responsibilities listed are a general overview of the position and additional duties may be assigned.

Responsibilities

Conducts patient check-in and check-out.
Manages and maintains reception area and welcome tablets; Impacts patient’s MHAV engagement.
Schedules appointments through clinical communication or direct request and effectively communicates to patients.
Provides excellent customer service and recovers service through de-escalation with guidance.
Obtains and loads insurance coverage, performs verification, and resolves various RTE errors to ensure appropriate billing; Utilizes payor verification websites.
Generates accurate registration efficiently and collects payments due at time of service to meet collection metrics.
Ensures compliance of all HIPAA, consent, and billing forms to patients while ensuring HIPAA, consent and billing forms meet established benchmarks.
Interprets patient situations involving minors/ incapacitated adults to ensure patient is protected and represented within VUMC policies and legal guidelines.