Patient Service Specialist - Pediatric Complex Care Clinic

Vanderbilt University Medical Center•Nashville, TN

22h•Onsite

About The Position

Provides service to patients before, during, or post-appointment with minimal guidance. Facilitates efficient workflow, supports appropriate use of technology, and engages in effective communication. Navigates complex patients to include scheduling with multiple services or coordination with outside facilities or providers. Getting care for children with serious, long-term health problems can be challenging for parents and care givers. That's why we have the Complex Care Program at Monroe Carell. We help make sure everyone who gives your child medical care knows what they need. And we make it easier for you by providing that care in as few visits as possible. We specialize in helping children with severe, chronic disease affecting multiple organ systems. Many of the children we follow depend on medical technology. Our team members are experts in working with gastrostomy tubes, tracheostomies and other devices. We coordinate your child's inpatient care and follow up with your local pediatrician. In the hospital, we work with subspecialists as they visit your child to ensure they are aware of your child's needs. We also see your child in quarterly outpatient visits to continue supporting your family through the year.

Requirements

CUSTOMER SERVICE (Intermediate): A continuing focus on the needs and requirements of customers, anticipating their needs, remaining sensitive to customers while performing services for them, responsive to customer needs.
PATIENT SCHEDULING (Novice): The ability to coordinate and schedule patient appointments, procedures and other office visits with various computer systems in the hospital or clinic.
PATIENT DOCUMENTATION (Novice): The ability to receive and record patient information.
MEDICAL TERMINOLOGY & DOCUMENTATION (Novice): The ability to comprehend medical terminology and
APPOINTMENT & PRODECURAL SCHEDULING (Fundamental Awareness): The ability to coordinate and schedule diagnostic testing and procedures within various computer systems in the hospital.
1 year relevant work experience
High School Diploma or GED

Responsibilities

Proficiently performs all Associate Patient Service Specialist job responsibilities.
Schedules appointments and procedures through clinical communication, work queues, and patient portal messages
Manages registration and patient work queues.
Coordinates with patients and/or outside facilities to ensure all pre-appointment orders and consults have been received and ready to view prior to patient visit.
Communicates with patients through the patient portal using critical decision making to route appropriately as applicable.
The responsibilities listed are a general overview of the position and additional duties may be assigned.